ASB Housing Officer

ASB Housing Officer

* Hourly rate: £20.89 PAYE or £27.46 Umbrella (37.5 hrs per week)
* Location: Arnold NG5 (Nottingham / Derby office base)
* Job Type: Full-time, Temporary until end of September (potential extension)
* Working Hours: 37.5 hours per week

Join a proactive housing team where you will play a key role in tackling anti-social behaviour (ASB) and maintaining safe, sustainable communities. As the customer-facing representative, you'll take the lead on managing ASB cases across a defined patch, working closely with residents, local authorities, and partner agencies to resolve issues and improve neighbourhoods across a mixed tenure portfolio.

Day-to-day responsibilities:

* Take ownership of ASB case management from initial report through to resolution, ensuring timely and robust action is taken
* Investigate ASB complaints, gather evidence, and apply appropriate legal and non-legal remedies
* Work closely with police, local authorities, and support agencies to deliver effective multi-agency responses to ASB
* Conduct regular estate inspections to identify and address ASB hotspots and environmental concerns
* Manage complaints professionally and sensitively, supporting residents affected by nuisance or harassment
* Prepare case files for legal action where required, including warning letters, notices, and court documentation
* Maintain accurate and detailed records of cases, actions, and outcomes
* Build strong relationships with residents, tenant groups, MPs, and councillors, acting as a key escalation point
* Support wider tenancy management duties including sign-ups, visits, and tenancy sustainment where required

Required Skills & Qualifications:

* Proven experience managing ASB cases within a social housing or local authority setting
* Strong knowledge of ASB legislation, enforcement tools, and housing law
* Experience dealing with complex and high-risk cases, including safeguarding considerations
* Excellent communication and conflict resolution skills, with the ability to manage challenging situations
* Confident in preparing legal documentation and attending court if required
* Strong organisational skills with the ability to manage a busy caseload effectively
* Good IT skills and experience using housing management systems
* Full driving ability or able to travel independently across the patch

To apply for the ASB Housing Officer position, please submit your CV detailing your relevant experience
Only candidates based in UK and eligible to work in UK are allowed