ASB Liaison Officer

Good Afternoon,

I am currently representing Tower Hamlets Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a ASB Liaison Officer this role will be based at: E1 1BJ

The right candidate will:

* Acting as the first point of contact for residents reporting anti-social behaviour.

* Responding professionally to telephone calls, emails and enquiries from residents, stakeholders and partner agencies.

* Providing support, advice and updates to victims of ASB.

* Logging and allocating ASB cases using Civica APP, COMINO and other case management systems.

* Maintaining accurate and up-to-date case records in line with data protection requirements.

* Supporting ASB Officers with victim contact, interviews, follow-up enquiries and case administration.

* Processing referrals to internal and external support agencies.

* Preparing correspondence, reports, flyers and intelligence submissions.

We require the following:

* Has experience working in a customer-focused environment.

* ASB experience

* Possesses excellent communication and interpersonal skills.

* Can confidently deal with residents who may be vulnerable, distressed or experiencing difficult circumstances.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you
Only candidates based in UK and eligible to work in UK are allowed