Assessment & Referrals Manager

Join a values-driven organisation making a real difference in people's lives across North West England. Take the lead in referrals and assessments, helping individuals access high-quality supported living services.

Assessment & Referrals Manager (Adult/Social Care)
Manchester, Hybrid (3 days per week in office)

*    Full-time, Permanent
*    Salary £35,000 - £40,000 per annum

Please note: you must be authorised to work in the UK

Transforming Support is a specialist provider of supported living services, dedicated to helping people live independently and achieve positive outcomes. The organisation delivers person-centred support tailored to individual needs, working closely with families, commissioners, and professionals to ensure safe, high-quality placements and sustainable support solutions.

About the Role

The Assessment & Referrals Manager is responsible for overseeing the end-to-end referral and assessment process across our services in Northwest England. The role ensures timely, high-quality, and person-centred assessments, leading to appropriate placements that meet individual needs while supporting organisational growth, occupancy, and compliance.

You will act as a key link between commissioners, families, and internal teams, ensuring seamless transitions into services and building strong external relationships to maintain a consistent pipeline of referrals.

Key Responsibilities

*    Act as the main point of contact for incoming referrals from local authorities, ICBs, case management companies, and other stakeholders
*    Manage and coordinate the referral process from initial enquiry through to placement
*    Support managers in conducting person-centred assessments covering needs, risks, compatibility, and support requirements
*    Produce assessment reports, recommendations, and costings where required
*    Ensure referrals meet eligibility criteria and service suitability requirements
*    Build and maintain strong relationships with commissioners, local authorities, social workers, care managers, families, and external professionals
*    Support occupancy growth by converting referrals into placements
*    Work closely with Operations, Housing, Finance, and Quality teams to ensure service readiness
*    Maintain accurate referral tracking systems and produce reports on referral activity and outcomes
*    Monitor performance against referral conversion rates, occupancy levels, and assessment turnaround times
*    Provide performance updates to the Group Relationship Manager
*    Ensure assessments comply with CQC standards, the Care Act 2014, commissioning requirements, GDPR, and organisational policies

Key Skills and Qualifications

Essential:

*    Proven experience in supported living / health & social care referrals and assessments
*    Strong understanding of Adult Social Care frameworks and Commissioning and Funding processes
*    Experience conducting complex needs assessments and placement matching
*    Excellent communication skills
*    Ability to manage multiple referrals in a fast-paced environment

Desirable:

*    Experience in business development / occupancy growth
*    Knowledge of learning disabilities, autism, and/or mental health services
*    Relevant qualification in Health & Social Care or related field

Benefits

*    Competitive salary package
*    Full-time permanent position
*    Opportunity to work with a growing and respected supported living provider
*    Collaborative team environment
*    Ongoing professional development opportunities
*    Meaningful role supporting positive outcomes for individuals accessing services

How to apply:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies, please.

Other suitable skills and experience includes Supported Living Referrals Manager, Referrals and Placements Manager, Assessment Manager, Supported Living Development Manager, Social Care Referrals Coordinator, Placement Manager, Business Development Manager (Social Care), Occupancy Manager, Care Assessment Coordinator, Health and Social Care Manager
Only candidates based in UK and eligible to work in UK are allowed