Asset Servicing Lead Analyst - Client Service, VP

The Market Operations Asset Servicing Group provides support to both the front and middle offices and interacts with many of the other operational functions that come under the wider Market Ops group.

The successful candidate will be a key member of the Asset Servicing department in London providing leadership and subject matter expertise in relation to Asset Servicing events.

Team/Function Overview:

Reporting directly into the Global Head of Client Service, daily oversight of all European (EMEA) Asset Servicing Prime client queries for Citi’s Global Markets Equity and Fixed Income business. In addition to escalations from OCRM clients and providing overall relationship management for certain clients. The team liaises directly with Clients/Client Executives, and being an efficient link between the AS processing teams, the Prime Business, Other Middle Office and Operations teams and providing accurate information back to clients in a timely fashion.

Key Responsibilities:

• Oversight the day to day Asset Servicing queries for EMEA Global Prime clients
• Key Stakeholder in all Global Client Service Initiatives
• Be a point of escalation for OCRM clients
• Responsible for relationship management with exclusive clients
• Managing risk on a daily basis by escalating issues to senior management, business and control
• Identify process breakdowns and any gaps in controls, propose solutions and work with the EMEA AS management team to implement across the group
• Identify ways to enhance client experience
• key lead in strategic development for the client and firm portals
• Identifies and resolves any potential client impacts on the back of strategic delivery
• SME on all Asset Servicing Events
• Driving process improvements and change initiatives ensuring these are within our strong control framework.
• Partnering with other business units, including, Product, Client Executives, Compliance, Risk and Technology
• Attend client meetings when required
• Understand market and regulatory changes
• Monitor and analyse trends via Error, Key Performance Indicators, metric analysis and implement corrective action plans to maintain the culture of continuous improvement
• Be a key participant in driving forward the global client experience structure
• Act as a leader within the Buffalo Asset Servicing Organization and assist with sensitive event approvals when required

Knowledge/Experience:

• Industry experience preferred, within Asset Servicing/Operations/Client Service/Corporate Actions
• Detailed understanding of the businesses being supported
• Proven record of accuracy and effective time management and prioritisation skills
• Ability to build strong working relationships
• Exposure to managing tactical and strategic initiatives
• Very strong Operations experience across all markets
• Prior management experience
• Exposure to PB, Swap, Firm and Stock Lending would be considered beneficial

Skills:

• Excellent communication skills are fundamental
• Excellent problem solving and investigation skills
• Good organisational skills with the ability to work under pressure and prioritise within aggressive deadlines
• An ability to drive and implement change
• Highly numerate
• Self-motivated
• Resilient
• Goals-focused and results-driven
• Excellent interpersonal skills
• Thorough understanding of the strategic direction of the business

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