Assistance Service Manager

ASSISTANT SERVICE MANAGER
Location: Poole
Salary: £38,000 Basic Salary | OTE Up to £48,000
Hours: Monday to Friday, 8:00am - 6:00pm (45 Hours per Week) | Saturdays as Required (Paid as Overtime)
Job Type: Full-Time, Permanent
 
Looking for a role where your leadership skills are recognised, your career can continue to progress, and you can work with one of the world's leading automotive brands?
If you're an experienced Senior Service Advisor, Service Team Leader, Assistant Service Manager, or experienced Service Advisor ready to take the next step, this is an outstanding opportunity to join a successful Mercedes-Benz retailer.
Working alongside the Aftersales Manager, you'll help lead a busy service department, support and develop the Service Advisor team, and ensure every customer receives a premium aftersales experience. With excellent earning potential, manufacturer training, and genuine career progression, this is the ideal opportunity for an ambitious aftersales professional.
 
WHAT'S IN IT FOR YOU?
·£38,000 Basic Salary
·OTE Up to £48,000
·Accredited Mercedes-Benz Manufacturer Training
·Hybrid & Electric Vehicle Training
·Career Progression Opportunities
·Up to 25 Days Annual Leave Plus Bank Holidays
·Company Pension Scheme
·Employee Assistance Programme
·Life Assurance
·Eyecare Vouchers
·Cycle to Work Scheme
·£500 Employee Referral Scheme
·Staff Discounts on Servicing, MOTs & Repairs
·Staff Vehicle Purchase Scheme
·Supportive Team Environment
·Full-Time, Permanent Position
 
THE ROLE
As Assistant Service Manager, you'll play a key role in supporting the day-to-day operation of a busy aftersales department while ensuring exceptional customer service and workshop efficiency.
Key responsibilities include:
·Supporting the Aftersales Manager with the daily running of the Service Department
·Supervising, coaching, and developing the Service Advisor team
·Monitoring workshop loading to maximise productivity and efficiency
·Ensuring customers receive a professional and premium service from vehicle check-in through to collection
·Managing customer concerns and ensuring timely resolutions
·Monitoring repair progress and keeping customers updated throughout the repair process
·Ensuring repair orders, invoicing, and workshop administration are completed accurately
·Managing warranty and goodwill authorisations in line with manufacturer guidelines
·Overseeing subcontracted repairs and ensuring quality standards are maintained
·Monitoring attendance, timekeeping, and team performance
·Working closely with the Workshop Controller and Technicians to deliver outstanding customer satisfaction
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as an Assistant Service Manager, Senior Service Advisor, Service Team Leader, or experienced Service Advisor within the automotive industry
·Previous supervisory or team leadership experience within an aftersales environment
·Strong customer service, communication, and people management skills
·Excellent organisational skills with the ability to perform under pressure
·Experience using Kerridge or a similar Dealer Management System (DMS) is advantageous
·Commercial awareness with the ability to drive departmental performance
·A professional, customer-focused approach suited to a premium automotive brand
·Full UK Manual Driving Licence
·Right to work in the UK (sponsorship is not available)
Alternative job titles may include: Assistant Service Manager, Senior Service Advisor, Service Team Leader, Aftersales Team Leader, Service Supervisor or Aftersales Supervisor.
 
APPLY TODAY
This is an excellent opportunity to join a prestigious Mercedes-Benz retailer that invests in its people, rewards performance, and offers genuine opportunities for career progression within a premium aftersales environment.
If you're an experienced automotive aftersales professional looking to take the next step in your career, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Assistant Service Manager opportunity, quoting job reference 54404
Only candidates based in UK and eligible to work in UK are allowed