Assistant Accommodation Manager

An exciting opportunity has arisen for a hands-on Assistant Student Accommodation Manager to join a busy and dynamic team in Newcastle. This is a fantastic next step for someone with experience in student housing, hospitality, or residential property who’s looking to take on more responsibility in both operations and team leadership.

The Role:
You will work alongside the Accommodation Manager and in-house teams to ensure a seamless and professional service for residents. From managing front-of-house operations and handling student issues, to supporting lettings, rent collection, and building maintenance, your focus will be on enhancing the customer experience and delivering excellent service at every touchpoint.

Key Responsibilities:

• Support day-to-day management of student accommodation buildings

• Ensure occupancy targets are met by contributing to marketing, viewings, and lettings

• Assist with the student tenancy cycle - from move-ins to rent collection

• Oversee customer service delivery through reception/front-of-house

• Manage complaints and student welfare concerns professionally

• Host student events to boost engagement and satisfaction

• Ensure the property is maintained to a high standard and complies with operational procedures

• Liaise with head office teams and report on lettings, maintenance, rent, and incidents

• Drive additional income streams through promotions, summer lets, and extensions

• Supervise and support other on-site team members where required

What We’re Looking For:

• Experience in student accommodation, residential property, or the hotel sector

• Strong interpersonal and communication skills

• Proven ability to deliver high-quality customer service

• Comfortable with targets, reporting, and operational procedures

• Well-organised, proactive, and calm under pressure

• Sales experience and confidence in negotiating via email, phone, or face-to-face

• Previous team leadership or supervisory experience is a strong plus