Assistant Account Manager

Assistant Account Manager
Aldershot
£30,000

Are you organised, customer-focused and looking to develop your career in account management? We are seeking a proactive Assistant Account Manager to join a busy and supportive team. This is a varied role where you'll work closely with customers and colleagues, helping to manage accounts, process orders and deliver an excellent customer experience. As an Assistant Account Manager, you will support the day-to-day management of customer accounts, ensuring orders are processed efficiently from quotation through to delivery. You'll build strong customer relationships, handle enquiries and help keep operations running smoothly.

Key Responsibilities:

Support the management of customer accounts
Handle inbound calls and customer enquiries
Manage internal and external email communications
Process orders accurately from quotation to delivery
Prepare and issue quotations
Raise and manage orders using internal systems
Monitor order progress and obtain customer approvals
Prepare orders for invoicing
Produce reports and complete administration tasks
Liaise with internal teams to meet customer requirements
Coordinate deliveries with courier providers
Assist with customer queries and issue resolution
Provide support and cover for senior team members when required

About You

At least 2 years' experience in customer service, account management, or administration
Excellent written and verbal communication skills
Strong organisational and time management abilities
High attention to detail
Confident processing orders and quotations
Professional telephone manner
Comfortable working independently and as part of a team
Good IT skills, including Microsoft Office
Positive, proactive approach to work
Able to manage multiple priorities in a fast-paced environmentThis is an excellent opportunity for someone looking to build a long-term career within customer service and account management
Only candidates based in UK and eligible to work in UK are allowed