Assistant Aparthotel Manager

Assistan Aparthotel Manager is an exciting role within team here at Stewart Aparthotel. We are looking for someone to assist with not only day to day management of the hotel, but also playing key role withing hoesekeeping element of our property which will take 3/5 of your time and it is fundamental to the hotel continuos sucess. We are looking for someone who can manage team on day to day basis and deliver consistent high level of standard whilst on duty. Working in partnership with General Manager you will be strong, dynamic force delivering great customer service to our guests and also providing greeat example to our team members.

The Assistant Aparthotel Manger you will be committed to achieving and exceeding all targets financial and operational, with an emphasis on planning, delivering an exceptional customer experience and driving standards. In this role, you will proactively drive Operational, HR, Cost Control, Sustainability, and Health & Safety initiatives throughout the hotel to maximise profitability and ensure a safe and hospitable environment for customers and staff
Why work for us:
We offer market-appropriate salary plus access to our extensive benefits package, which includes:
Exclusive access to the employee recognition & reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Private Medical & Dental Scheme
Employee Assistance Programme, Life Assurance and Income Protection Schemes
Employee & Friends/Family discounted rates at Heeton-operated hotels
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
Heeton is an expanding company which offers excellent career opportunities
Key Responsibilities
Drive a great working environment with the hotel teams

connect departments to create a sense of being one team.
Develop and maintain great working relationships with key clients and outside contacts to increase revenue.
Manage the day-to-day operation ensuring a high level of customer satisfaction and experience
Keeping the team up to date about departmental, hotel and company activities through communication meetings and taking appropriate actions for improvement.
Work with Aparthotel Manager to produce monthly performance reports, forecasts and an annual finance budget.
Actively participate in the Revenue Management process to ensure the market's outperformance against the hotel's competitive set.
Proactively encourage development and motivation for self and others.
Work with the sales team in Identifying, communicating and supporting all sales leads.
Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
Management of the safety policy and fire register.
Ensure maintenance of the building is of a high standard at all times
Following company control procedures in accordance with the internal audit requirements.
Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.
Awareness of the emergency procedures, full knowledge of the compliance policies, ensuring that all staff and supervisors are similarly aware and policies practised
Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
Work closely with both General Managers, the Head Office team, and representatives of local community groups within the cities to ensure constant high-profile exposure for the property
What we need from you
Practical knowledge of principles and processes for delivering excellent customer service.
Knowledge of driving standards with acute attention to detail; the ability to organise and plan ahead
Practical knowledge of sound, effective problem solving
Ability to lead, multi-task and make sound decisions in a fast-paced changing environment
Above average verbal reasoning and numerical skills
Practical knowledge of people management principles and procedures
Be self-motivated, driven, and commercially aware and a results-orientated and proactive attitude is required.
Candidates must demonstrate excellent communication, presentation and negotiation skills.
Having the ability to establish rapport and deliver high standards of service in a genuine and approachable manner is essential.
Be able to analyse local market trends and competitor activity to identify business leads
Housekeeping management experience will be an advantage
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves.

We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

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