Assistant Branch Manager

U-Drive are recruiting for an upbeat and personable Assistant Manager to join our Friendly and close-knit team in Poole. Reporting directly to the Branch Manager, engaging with customers at the branch, and addressing any customer inquiries that may arise, as well as assisting the Branch Manager in the day to day running of the Branch. This is a great opportunity for someone with proven team management skills looking for a challenge.

About the Role

We have an exciting opportunity for an Assistant Manager to join our friendly and close-knit team in Poole. Reporting directly to the Branch Manager, this role involves working a 45-hour rota from Monday to Sunday, engaging with customers at the branch, and addressing any customer inquiries that may arise.

Role Responsibilities

• Assist in achieving year-on-year growth in Fleet, Revenue, and Profitability, while maintaining high fleet utilisation
• Contribute to the development of all team members, ensuring they are trained, competent, and motivated to support various aspects of branch activity, fostering a positive "Can Do" attitude
• Actively canvass the local branch area for small business users, establishing strong relationships based on reliability and service
• Provide valuable sales leads to the Business Development Management team when encountering opportunities for larger accounts
• Deliver effective account management to all locally assigned branch businesses, supporting the Business Development Management team with account management and feedback for both local and national businesses
• Ensure the branch consistently delivers excellent customer service

About You

The ideal candidate will be a hardworking individual who thrives in a dynamic and fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing a positive customer experience.

• Possess a full clean UK driving license
• Demonstrate the ability to prioritise customers, delivering high-quality service that meets customer expectations
• Have excellent telephone manners and communication skills
• Ability to work under pressure and meet deadlines
• Demonstrate resilience in handling customer queries and complaints
• Ability to manage and develop others, leading, encouraging, inspiring, and supporting team members to realise their full potential

About Us

U-Drive, a well-established family-owned vehicle rental company with a 43-year legacy, operates over 4,000 vehicles across a daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers.

• 30 days annual leave (inclusive of bank holidays), increasing with length of service
• Employee discount on U-Drive rental, including discounts for friends and family
• Company-sponsored training and development opportunities
• Access to the Employee Discount Program, offering savings on over 3,000 retailers
• Employee Assistance Program in partnership with Health Assured
• On-site parking where available