Assistant Community Manager

Job

Our Community Team plays a vital role in our business, dedicated to empowering our landlords and partners to create vibrant workplaces where members can connect, collaborate, and grow.

As an Assistant Community Manager, you'll report directly to the Community Manager and be instrumental in delivering an exceptional member experience. Your role includes ensuring smooth day-to-day operations aligned with our clients standards, cultivating a strong and engaged community, and organising impactful events. You'll also support the sales team by assisting with tours and helping to convert prospects into members.

Salary

£35,000 - £40,000 dependant on experience.

Role

• Support recruitment, onboarding, training, and ongoing development of Community Team members.
• Step into a leadership role in the absence of the Community Manager, ensuring team performance and operational continuity.
• Sales & Revenue Growth
• Collaborate with the Community Manager and the Asset Sales & Broker Relations Manager to meet monthly occupancy and revenue goals.
• Lead engaging building tours in line with our sales playbook.
• Craft compelling membership proposals in accordance with guidelines.
• Actively engage members to uncover sales opportunities that support their business growth.
• Contribute to broker engagement strategies, including the execution of lead generation campaigns and events.
• Launch and manage in-building referral campaigns to boost occupancy.
• Handle inbound enquiries, nurturing prospects through to tour and conversion.
• Prepare and deliver timely proposals and contracts to potential members post-tour.
• Maintain and develop the relationship between members and our business rates partners.
• Support daily sales calls, providing up-to-date insights on occupancy and forecasts.
• Member Experience & Community Building
• Own the delivery of a standout member experience that meets or exceeds satisfaction KPIs.
• Serve as the primary contact for member requests, ensuring timely resolution within SLA targets.
• Ensure consistent front desk coverage during business hours.
• Foster a strong sense of community by getting to know members personally and professionally.
• Implement targeted action plans to improve building-specific performance indicators.
• Champion company initiatives and communicate key updates, process improvements, and goals.
• Building Operations
• Perform daily walkthroughs to maintain building standards and identify areas for improvement.
• Escalate and track building performance issues to relevant stakeholders to ensure top-tier service.
• Ensure facilities and workspace health meet the clients global standards in partnership with vendors.
• Act as the liaison for onsite vendors, managing requests and assignments within SLA timelines.
• Coordinate vendor schedules, ensuring maintenance and cleaning services align with member expectations.
• Lead feedback sessions with vendors to continuously improve service delivery.
• Support vendor onboarding and establish clear workflows for successful collaboration.
• Understand and implement the Emergency Action Plan specific to your location.
• Oversee stock levels, ensuring operational readiness and cost-effective management.
• Manage seamless move-in and move-out experiences for members.
• Events & Partnerships
• Create and deliver a monthly event calendar that combines purpose, variety, and engagement.
• Monitor and manage the events budget to ensure maximum impact with efficient spend.
• Build strategic partnerships to enrich event offerings while optimising cost.
• Take full ownership of event ideation, planning, and execution, bringing creativity and precision.
• Design surprise-and-delight moments to elevate the member experience.
• Host events that foster authentic connections and a strong sense of community.
• Finance & Reporting
• Monitor day-to-day operational and event-related expenses, staying within budget.
• Demonstrate a strong grasp of your location's financials, including monthly P&L performance.

Your Experience

• 3+ years of experience in hospitality, marketing, retail, startups, consulting, or related fields-with a strong background in customer service.
• A bachelor's degree or have equivalent experience, ideally in Business, Marketing, Hospitality, or similar areas.
• Communicator with proven skills in project management and operations.
• Positive, solutions-driven mindset, proactive.