Assistant Complaints Officer - Waverley Court

Assistant Complaint Officer 
Waverley Court

Salary: £30,188 - £34,452
Hours: 36 per week

To provide high level administrative support to the Edinburgh Health and Social Care Partnership complaint function working with colleagues across the partnership to ensure all complaints are processed within the Complaints Handling Procedure.  

To contribute to the delivery of an effective complaints service by ensuring all communication is logged, screened appropriately and responded to within statutory timescales. To provide high level administrative support to the Advice and Complaints Lead (ACL) and supporting the delivery and co-ordination of the service improvement plan and performance framework by partaking in the review of systems and processes and producing regular performance reports. 

This position is subject to Standard Disclosure check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

 We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

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