Assistant Estate/Property Manager

Our client is currently seeking an Assistant Estate/Property Manager to join the team at a high-end residential development in East London.

Job Description:

Service Charge Activities:

• Assist in creating and agreeing annual Service Charge budgets with the client.
• Develop reserve fund plan (based on cyclical maintenance plan).
• Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.
• Ensure that Service Charges are issued and collected (in accordance with the lease) and recovery action is initiated when appropriate.
• Monitor payment of contractors and ensure invoices are processed promptly.
• Assist in dealing with queries relating to the Service Charge.

Block Management Activities:

• Undertake regular site visits and create site reports covering observations and remedial works required.
• Instruct contractors for repair works and verify contractor work completed to spec.
• Register/process claims with insurance company/assessor/broker.
• Obtain quotes to make good and approval from insurance company to proceed.
• Instruct contractor for insurance repair works and verify contractor work completed to spec.
• Approve (& code) contractor invoices.
• Assist in preparing periodic "Estate Review" management pack for review with senior management and support creation of "Estate Update" for cyclical reviews with client.

Leaseholder (Resident) Engagement:

• Respond to leaseholder/resident enquiries (phone, email, face-to-face).
• Create and issue notices to leaseholders/residents.
• Create and issue periodic estate newsletters, updates on the portal, Assist in arranging periodic estate meetings with leaseholders/residents.
• Arrange periodic estate events for leaseholders/residents.
• (If required) Arrange and attend AGM, take and issue AGM minutes and discharge AGM actions.

Health & Safety Activities:

• Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water and fire) and discharge any resulting actions.

The following KPIs apply to this role:

1. Service charge arrears outstanding for > 30days
2. Health and safety actions outstanding for > 30days
3. Service charge budget/demands issued to leaseholders at least 45 days before start of FY
4. Audited accounts and balancing charges issued within 3 months of YE
5. Block inspections every 6 weeks
6. AMT compliance >95%

Previous experience managing high-end residential properties is essential.

Jackson Sims Recruitment, specialists in Real Estate, covering Block & Estate Management, Property Management (AST), Build to Rent (BTR), Facilities Management, Concierge, PBSA and Financial & Accounting Services, operating in London and throughout the UK. Should you be a candidate or client working in Real Estate, we have a multitude of recruitment services that can be tailored to you.