Assistant Food & Beverage Manager

Are you passionate about hospitality and ready to take the next step in your career? Firmdale Hotels, an esteemed name in luxury accommodation, invites you to join our dynamic team at the renowned Charlotte Street Hotel. We are currently seeking an Assistant Food and Beverage Manager to become an integral part of our bustling and successful establishment.
As Assistant Food and Beverage Manager, you will play a pivotal role in ensuring the seamless operation of our hotel's food and beverage outlets. Collaborating closely with senior management and our dedicated team, you will uphold our commitment to delivering unparalleled customer service, consistently surpassing the expectations of our esteemed guests.
Responsibilities:
Lead and coordinate the daily operations of all food and beverage departments, maintaining smooth and efficient service delivery.
Conduct daily team briefings, ensuring team members are informed about specials and other pertinent information to enhance guest experience.
Proactively engage with guests, conducting regular check-backs to ensure their needs are met and expectations exceeded.
Prepare detailed handover reports for senior management, providing valuable insights into daily operations and areas for improvement.
Mentor and develop team members, fostering a culture of continuous learning and professional growth.
Ensure adherence to food safety and health regulations, providing supervision and training as necessary.
Utilise social media platforms to capitalise on food and beverage sales opportunities, driving revenue and enhancing brand visibility.
Monitor sales and upselling standards, setting departmental objectives and benchmarks to optimise performance.
Oversee cashing up procedures, maintaining accuracy and compliance with financial protocols.
Address guest complaints promptly and effectively, striving to resolve issues to the satisfaction of all parties involved.
What you Need:
Demonstrated experience as an Assistant Food and Beverage Manager or Restaurant Manager in a luxury hotel or upscale restaurant environment.
Possess superb attention to detail and a relentless commitment to delivering exceptional standards of service.
Strong leadership and motivational abilities, capable of nurturing, developing, and inspiring team members to achieve excellence.
Proven track record in training and developing team members to enhance their skills and performance.
Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
Maintain excellent personal presentation, reflecting the high standards of our brand.
Exhibit resilience and drive to consistently achieve excellence and address challenges effectively.
Previous experience with Micros is desirable, though not essential.
What We Offer:
Competitive salary to be discussed at venue.
Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Generous 30% discount off food and drinks at our restaurants and bars
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.
We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:
Named in The Sunday Times prestigious 2024 list of Best Places to Work
Ham Yard Hotel proudly earned two AA rosettes for culinary excellence and a distinguished AA Breakfast Award in 2024
Dorset Square celebrated the acquisition of an AA rosette for culinary excellence in 2024
Honoured to receive The Kings Award for Enterprise in 2024
Our Soho Hotel and the Ham Yard Hotel was featured in Conde Nast Travellers 2023 Top Hotels in London
Excited to win The Cateys Best Employer Award in 2017 & 2020
Topped The Caterers list as the Best Places to Work in Hospitality
Laura Sharpe was awarded Manager of the Year at The Cateys in 2018
Cateys 2018 Group Hotel of the Year

An exceptional honour for our outstanding hospitality.
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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