Assistant General Manager

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We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.

• Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
• Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
• Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
• Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability

• A strong and demonstrated passion for sustainability 

• Possessing a strong background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities

• Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
• Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
• Develop and implement training programs to enhance staff skills and promote a culture of excellence
• Ensure compliance with all relevant health, safety, and security regulations
• Represent the hotel at industry events and build relationships with key stakeholders in the local community
• Stay informed about industry trends and implement innovative practices to maintain a competitive edge

• Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
• Excellent leadership and team management skills, with the ability to motivate and develop staff
• Outstanding communication and interpersonal skills, with a focus on building strong guest relationships
• Demonstrated ability to make decisive decisions and solve problems effectively
• Strong financial acumen, including experience in budgeting and cost control
• Proficiency in hotel management software and Microsoft Office Suite
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Passion for delivering exceptional guest experiences and driving customer satisfaction
• Strong organizational skills with the ability to multitask and prioritize effectively
• Knowledge of industry trends and best practices in hotel management

• Experience in hotel front office and/or reservations roles

• Strong admin and organizational skills; detail-focused

• Comfortable working with PMS systems and Excel/Google Sheets

• Good understanding of hotel revenue and reservations processes

• Proactive, reliable, and calm under pressure

• Able to work flexible shifts including weekends when needed