Assistant manager - Anti Fraud Operations

We are inviting applications for Assistant Manager - Anti Fraud Operations department for an International Global Bank based in Harrow.

JOB ROLE

First Point of contact for SBIUK and other banks for reporting of fraudulent transfer of funds and APP scams. Mangaing/lodging the fraud cases, information requests, reporting and fraud investigations in RCMS (Reimbursement Claims Management System). As an Fraud Investigator, you will play a critical role in identifying, investigating, and mitigating fraudulent activities within State Bank of India UK. You will analyze suspicious transactions flagged by the system, gather evidence and implement strategies to prevent future fraudulent incidents. Your attention to detail, analytical skills, and ability to adapt to evolving fraud trends will be essential in maintaining the integrity and security of our operations.

JOB RESPONSIBILITY

· RCMS - Lodging fraud in RMS cases and responding to other banks in prescribed timelines.

· Investigation and evidence gathering - conduct detailed investigations into suspected fraudulent transactions (including interviewing relevant parties, reviewing documentation and information including customer transacyion history and KYC information) and maintain accurate records of investigative activities.

· Approval- Preparing detailed investigations in case of APP fraud and presenting to appropriate authority for approval with the set timelines.

· Fraud detection and analysis - Analysis of alerts generated by the fraud detection system.

COMPETENCY

· Investigation of alerts, including communication with customers and other relevant stakeholders, generated by fraud monitoring software.

· Analytical Skills: The ability to analyze complex data sets, identify patterns, anomalies, and trends indicative of fraudulent activities, and draw logical conclusions from disparate pieces of information.

· Attention to Detail: A keen eye for detail to spot irregularities or discrepancies in financial records, transactions, and user behavior, ensuring thorough and accurate investigation processes.

· Problem-Solving: Strong problem-solving skills to effectively navigate through complex fraud cases, identify root causes, and develop innovative solutions to mitigate risks and prevent future occurrences.

· Communication Skills: Clear and concise communication skills to convey investigative findings, insights, and recommendations to diverse audiences, including customers, stakeholders, team members, and management, both orally and in writing.

· Adaptability: Flexibility and adaptability to rapidly changing environments, evolving fraud tactics, and emerging technologies, and the ability to adjust investigative approaches and strategies accordingly.

· Technical Proficiency: Proficiency in using fraud detection tools, data analysis software, and Microsoft Office applications, as well as a willingness to learn and adapt to new technologies and systems as needed.

· Time Management: Effective time management and organizational skills to prioritize tasks, manage multiple investigations simultaneously, and meet deadlines while maintaining accuracy and thoroughness in investigative processes.