An exciting opportunity has arisen for an experienced luxury retail professional to join an internationally recognised luxury fashion business in Manchester. This is a key leadership position for someone who is passionate about luxury, exceptional client experience and developing high-performing teams.
We are open to experienced Assistant Managers, Deputy Managers, Department Managers and Senior Supervisors who have a strong luxury retail background and are ready to take the next step. The ideal candidate will be commercially driven, confident working with VIP clients and have a proven track record in CRM, clienteling and relationship-led sales.
The Role
Working closely with the Store Manager, you will support the leadership and commercial performance of the boutique, ensuring the team consistently delivers an exceptional and highly personalised client experience.
Key responsibilities include:
Leading, coaching and motivating the team to achieve and exceed sales targets
Driving CRM, clienteling, appointments and repeat business
Developing strong relationships with VIP, UHNW and high-value clients
Monitoring KPIs and using commercial data to maximise opportunities
Coaching the team on clienteling, selling techniques and client experience
Supporting recruitment, training and ongoing team development
Maintaining exceptional standards across client experience, presentation and store operations
Supporting VIP appointments, events and wider commercial initiatives
Acting as a senior point of contact in the Store Manager's absence
About You
Luxury retail experience is essential. You will ideally have experience within luxury fashion, accessories, jewellery, watches or another highly service-led luxury environment.
We are looking for:
Proven luxury retail experience with strong commercial results
Previous leadership, supervisory or management experience
A strong understanding of appointment-led and relationship-based selling
The ability to coach and develop a luxury retail team
Strong knowledge of retail KPIs and commercial performance
A polished, confident and engaging approach with clients
Exceptional attention to detail and high personal standards
The ambition and confidence to lead from the front
If you're a luxury retail professional ready for your next step and want to join a distinctive global business where creativity, individuality and exceptional client experience are at the heart of the culture, we'd love to hear from you.
Salary: £45,000 - £50,000 + benefits Location: Manchester
BH37428 Only candidates based in UK and eligible to work in UK are allowed
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