Assistant Resident Services Manager

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a people management hire, for a luxurious Build To Rent development in Birmingham

For this position, applicants will need a background within property of some description, as well as a proven track record of people management.

You will be a pivotal member of the site team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service.

Working 1 in 4 Saturdays on a rota shift pattern

Overview

• To support the General Manager in the day to day management of the operations of the site

• Be responsible for the management of the site team, including managing working rota's

• Deliver exceptional customer service to all residents

• Manage resident engagement and help with strategies to boost resident satisfaction

• To work with the lettings function of the business to help maintain high-occupancy

Requirements

• Demonstrable experience of working in customer-facing role; hospitality/property/customer service background

• Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site

• Continually strives to improve knowledge, skills and abilities to produce the best results

• A flexible approach, dedication to working well in a team

• Positive attitude and ability to go above and beyond for residents with little supervision

• Proficient with common software eg Microsoft/Windows etc

• Excellent communication skills, including written and verbal English and numeracy

• Experience with events desirable