Assistant Salon Manager - Aveda Covent Garden 40 Hours

Description

Role Summary:

The Assistant Salon Manager ensures the smooth day-to-day running of the salon by ensuring efficiency within Assistants’ Team with a focus on operational excellence, team mentoring and development. This role is primarily hands-on, providing direction and coaching to assistants, while also managing administrative and operational functions such as scheduling, ER tasks, and reporting. The Assistant Salon Manager plays a key role in creating an organised, efficient, and service-focused environment that supports the broader salon team.

Key Responsibilities:

Leadership & Team Development

• Lead by example, coaching and mentoring assistants to deliver exceptional support for service providers.
• Conduct performance appraisals, regular team meetings, and ongoing skill development.
• Ensure team adherence to grooming, hygiene, and professional standards in line with brand expectations.

Operational Management

• Oversee day-to-day operational tasks, including staff rotas, attendance, and ER administration.
• Maintain visual standards and hygiene across all areas, including back-of-house, mixing rooms, and spa stations.
• Ensure compliance with health & safety guidelines, salon policies, and operational procedures.

Customer Experience & Service Delivery

• Support assistants in facilitating Aveda rituals and ensuring premium guest experiences.
• Address guest concerns when escalated, maintaining discretion and professionalism.

Commercial Awareness

• Support service and retail revenue targets by coaching assistants on upselling and guest engagement.
• Maintain up-to-date knowledge of products and services to support team and guest interactions.
• Monitor stock levels, oversee inventory management, and ensure proper stock rotation.

Key Attributes:

• Hands-on, approachable leader who inspires and motivates the team
• Organised, detail-oriented, and proactive in solving operational challenges
• Knowledgeable in service delivery, retail products, and operational best practices
• Strong communicator with the ability to manage multiple priorities effectively

Qualifications