Assistant Shop Manager

About Us

Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together “all the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub!”

At Rosslyn, we believe in fostering passion and purpose in everything we do, ensuring a positive impact on our team, guests, and community. We hire based on values and passion, creating a culture of pride and empathy, providing opportunities with development. Skills can be enhanced, but care and connection can only be encouraged—if you take pride in your work, we’d love to hear from you.

At the heart of it all, what we do is simple… “we are nice to people, and we make nice coffee”

About the Role

As an Assistant Shop Manager at Rosslyn, you’ll play a key role in the daily operations, reporting directly to and collaborating with the Shop Manager. This is a hands-on leadership position where you’ll work within the shop team to ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued.

We understand the importance of work-life balance. That’s why we offer evenings off, a 40-hour workweek, and shifts under 10 hours. Our shops operate Monday to Friday (06:00–18:00) and Saturdays (08:30–17:00), with flexible scheduling available.

Key Responsibilities

·       Contribute to daily operations, maintaining efficiency and top-tier guest experience

·       Uphold Rosslyn’s exceptional standards in hospitality and coffee

·       Encourage open and effective communication to enhance teamwork

·       Lead by example, mentoring and inspiring the team through Rosslyn’s core values

·       Guide and train new hires, ensuring a smooth onboarding process and continuous skill development

·       Stay informed on all coffee offerings, acting as a knowledgeable resource for guests and team members

·       Oversee inventory and manage daily/weekly ordering

·       Monitor and report on operational performance

Compensation & Benefits

Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We firmly believe that taking care of our team allows them to take better care of our guests.

This is a salaried role starting on £31,500 per annum

Work-life balance: Evenings off, 40-hour workweek, shifts under 10 hours

Training & Development: Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks

Coffee Discounts: 50% off house coffee bags, 30% off guest coffees

Annual Leave: 28 days per calendar year (for full-time team members)

Perks: Cycle-to-work scheme, access to local gym classes, unlimited coffee at work

Why Rosslyn?

We are recognized as one of the leading independent coffee shops in Europe and have been featured in major publications:

·       Europe’s Best Independent Café Finalist 2024

·       Living Wage Champion Award Winner 2023

·       Best Independent Coffee Shop in Europe 2022 – Allegra Events (Winner)

·       Best Coffee Shop in the City of London – Conde Nast

·       “Tap into the global craft coffee industry beyond London and explore the talent from the rest of the world.”* – The Telegraph

Join us in creating something special—one cup of coffee at a time.