Assistant Store Manager

House of Gieves and Hawkes brief:

Headquartered at No.1 Savile Row Gieves & Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional ready-to-wear. With roots planted firmly in a military tailoring tradition, Gieves & Hawkes has over 250 years of trading history and has counted every British Monarch since George III among an esteemed list of patrons. This list has featured a legion of noteworthy and influential gentlemen since the 18th Century and continues into the 21st. The company continues to proudly serve the British Royal Household and is honoured to serve several other Royal households around the world along with Heads of State, business leaders, sports legends and global stars of stage and screen.

The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers.  We are most excited to maintain our position as No1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.

We believe in nurturing the talent of our employees and developing their skills. 

Purpose of the role:

To effectively support the Store Manager in the day-to-day management of the store, with particular focus on the RTW department, impacting the growth and profitability of this part of the business. Playing a key role in driving the customer service levels, team development and retention, communication, and retail standards.

Key Responsibilities:

Financial Targets

• To assist the SM in communicating the financial targets/performance to the rest of the team.
• To support the sales team in achieving their individual targets
• To support the SM in improving the performance through business development initiatives, and key relationship building.
• To complete weekly trade report, including key anecdotal information and missed sales/potential opportunities
• To ensure tailoring related costs are kept in line, monitoring monthly and taking immediate action if escalating.

Team Management

• To manage the sales floor team performance in all aspects, including service, communication, brand awareness, product knowledge and visual merchandising standards.
• To ensure the team are carrying out effective, and only necessary, alterations on garments, and that the correct cost is charged on NAV to the customer

• To participate in a weekly meeting with the SM to discuss staff performance, training needs and set objectives for the coming week.
• To hold monthly performance reviews with the team and feedback information to the SM
• To work with the SM to review and implement an effective weekly training schedule
• To effectively support the SM with recruitment, induction, training, discipline, and appraisals.
• To maintain close communication with the company’s HR representative.
• To ensure all staff are well presented and portray the appropriate company image incorporating the brand values
• To have a good knowledge of company employment expectations, and manage staff performance, with of the support of SM and HR, understanding when, and how quickly, to escalate issues regarding individual performance or behaviour

Stock Management and Security

• To carry out daily floor walks to ensure visual excellence and compliance with H&S/Company procedures
• To ensure that the store has the correct levels of stock available, and that replenishment is carried out throughout the day
• To manage the risks of external and internal theft
• To assist the OM in ensuring the weekly cycle counts are executed and results are escalated to SM and communicated to team. Prompt action plan and training put in place to address poor results.  
• To oversee team deployment, lunches/breaks, maximise opportunities at quiet and peak times, ensure the shop floor standards are maintained and that the recovery of the store is completed at close of business
• To ensure the shop floor layout is always commercially led, with exceptional standards and presentation
• To ensure that the store is opened on time, and securely locked and alarmed, by the security company. Any adhoc requirements are communicated to the relevant parties.
• To support the SM with instore events, ensuring they are well prepared and executed

Customer Service

• To lead by example by treating every client with respect and care, ensuring this is upheld across the wider team.
• To deal with customer enquiries and issues promptly and professionally, within a 24-hour timeframe.
• To ensure any written communication is carried out professionally, with attention to detail, and due diligence performed.
• To continuously review customer service standards across the store, ensuring issues are addressed promptly, and improvements made.
• To solve problems and trouble shoot. Dealing with queries and complications as they arise, using quick and logical thinking to solve customer needs.

General

• Any other duties as outlined from time to time by the SM
• Ensure that bar and all other hosting supplies are kept well stocked
• Look after any VIP’s and book any space accordingly
• Work with all appropriate departments to arrange any in store events
• Provide any required refreshments (food and drink) to all retail and corporate guests  

Requirements

• Minimum of 2 years’ experience in luxury retail, ideally menswear, at a Department Manager/Assistant Manager level or previously a Store Manager of a smaller store.

• Clear, concise, polite communication essential
• Passionate about of all things tailoring, with a desire to increase this knowledge.
• Proficient in English, both verbal and written.
• Able to work under pressure, managing multiple scenarios at any given time, finding solutions
• Immaculately presented
• Punctual, flexible, and able to adapt to the needs of the business at short notice

• Competitive basic salary
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1200 Incentive Scheme 
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands