Assistant Workshop Manager

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Job Description

Person Specification

• Extensive knowledge of the plant or equipment hire industry.
• Previous experience in a workshop supervisory or senior engineer role.
• Strong communication and interpersonal skills.
• Proven leadership and team-building abilities.
• Excellent organisational and planning skills.
• Strong customer service focus.
• Commercial awareness.
• Competent IT skills, including Microsoft Office and workshop management systems.
• Good understanding of engineer productivity, utilisation and efficiency targets.
• Ability to work independently, prioritise workloads and make sound decision

Workshop Operations

• Support the day-to-day running of the workshop.
• Allocate and monitor workloads to maximise engineer productivity and ensure customer deadlines are achieved.
• Carry out final quality inspections where authorised.
• Monitor workshop performance and recommend improvements.

Parts and Customer Support

• Liaise with the Parts Department to ensure timely parts availability.
• Communicate effectively with internal departments, suppliers and customers.
• Support excellent customer service and resolve operational issues where appropriate.

Team Leadership

• Provide day-to-day supervision, guidance and support to workshop engineers and apprentices.
• Coach and mentor staff to improve skills and performance.
• Support induction, training and performance reviews.

Health, Safety and Compliance

• Ensure compliance with company policies and Health & Safety legislation.
• Promote safe working practices and PPE compliance.
• Report and investigate accidents, hazards and near misses where required.

Key Performance Indicators (KPIs)

• Workshop productivity and utilisation
• Equipment turnaround times
• Quality inspection pass rates
• Customer satisfaction
• Health & Safety compliance
• Cost control and workshop efficiency