Associate Account Manager

Company description:
ClearCourse
Job description:
Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!!
About ClearCourse
ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant software and payments solutions. We wereformed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses.
Working better together?is central to everything we do, each time we add a new business were adding new ideas and innovation.Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions.
The Account Manager at GDS is responsible for maintaining and nurturing strong relationships with our existing clients. This role plays a crucial part in ensuring customer satisfaction and expanding our customer base. You will be the primary point of contact for clients, offering guidance, support, and innovative solutions to meet their needs.
Key Accountabilities:
Build and maintain strong, long-term relationships with existing clients.

Understand the unique needs and objectives of each client and ensure that the solutions provided align with their goals.

Identify opportunities for upselling and cross-sellingEworks products or services to existing clients.

Develop account growth strategies and execute plans to increase revenue and market share within the client portfolio.

Act as a point of contact for clients to address and resolve any issues or concerns promptly.

Analyse client data and usage patterns to identify areas for improvement or additional services.

Provide regular reports to clients on the performance of their Eworks solutions.

Manage the renewal and renegotiation of contracts as necessary.

Develop sales forecasts and strategies to achieve revenue targets.

Provide training and support to clients as needed to maximise their usage and understanding.

Stay informed about industry trends, market changes, and competitive landscape to identify new opportunities and potential challenges.

Collaborate with internal teams such as sales, marketing, and product development to provide a unified client experience.

Requirements:
Proven experience in a client-facing role, preferably as an Account Manager or similar.

Excellent communication and interpersonal skills to build rapport with clients.

Strong negotiation and problem-solving abilities to address client needs effectively.

Self-motivated with a results-oriented mindset and a drive to achieve targets.

Familiarity with the software industry and/or experience in workforce management is a plus.

ClearCourse Employee Benefits
Life Assurance and private medical cover with cash plan

Group Income Protection and enhanced Company Pension

Enhanced maternity, paternity and adoption pay

Generous training budgets and reimbursement for professional memberships

Hybrid-working model with 25 days annual leave

24/7 employee assistance programme including Peppy Health App

Bike to Work Scheme

Generous Recruitment referral scheme

Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers

If you are a driven and customer-focused professional looking for an exciting opportunity to join an innovative company within the ClearCourse family, then this is the perfect role for you. Join us as we revolutionize the software industry and contribute to the success of our clients. Apply now and take your career to new heights with GDS and ClearCourse.

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