Assosicate Field Service Engineer - Johnson & Johnson MedTech | Cardiovascular

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description:

Johnson & Johnson MedTech | Cardiovascular, with its subsidiary Biosense Webster Inc. is recruiting for an Associate Field Service Engineer (AFSE), located in the London Area (United Kingdom).

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Role purpose:

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year.

Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter.

The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by growing the accuracy, speed, and efficiency of the cardiac ablation procedure.

Job Summary:

As an Associate Field Service Engineer, you will be responsible for supporting our systems in installation, service and repair. The interaction with customers in person or over the phone, handling their technical inquires and complaints is key to building a lasting customer relationship. You will coordinate yourself independently to keep your Area on track.

Key Responsibilities:

Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, the key responsibilities are:

• Support of highly advanced medical equipment to build 3D-Maps to accurately visualize the anatomy of the human heart, identify the root cause and treat them in one intervention

• Lead schedule and perform the installation, upgrades and repair of equipment within your area

• Evaluate, diagnose and repair malfunctioning equipment in response to service calls in your territory, schedule to facilitate all aspects of technical/engineering work required to support all products supported

• Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements plans

• Handle customer expectations on a regular basis before and after various interactions to ensure customer happiness

• Complete, clear and timely update in the Service Management System related to Work Orders

• Maintain composure and problem-solving focus during stressful interactions

• Responsible for communicating business related issues or opportunities to the next management level

• Follow all Company guidelines related to Health, Safety and Environmental practices

Qualifications

Education:

• Experience in the Medical Device Industry is preferred

• Associate degree with 2 years’ service Medical related experience; OR

• Highly preferred bachelor’s degree in Biomedical / (Electronics) Electrical / Computer Engineering field

• Knowledge of servicing principles, practices and procedures preferred

Experience and Skills:

Required:

• Organization skills

• Knowledge of Microsoft Office

• Problem solving skills

• operation of standard test equipment e.g. digital multimeter / safety tester

• Ability to travel short notice

• Air travel upon request to EMEA region

• Ability to work weekends and “off hours” as needed to support customer and business needs

• Heavy lifting of equipment and excessive standing, lifting and bending will be required.

• Always respect and apply safety rules and procedures

Other:

• English verbal and written communication skills

• Office/Field time 25%/75%

• Must have valid driver’s license

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