Audio Service Engineer

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Joining our Service Department, you'll play a crucial role in delivering top-tier service and specialist product support to colleagues an audio manufacturer and associated brands. Your key responsibilities include diagnosing and repairing products and testing/updating stock for quality assurance. Your attention to detail and proactive mindset are essential in providing quality service and support for an outstanding customer experience. Key Responsibilities • Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company’s products from stock transfers. • Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn’t readily provided. • Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future. • Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals. • Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator. • Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair. • Provide regular updates to Service Coordinator on Product Repairs, with a full report upon completion of inspection and service to facilitate the smooth processing of approving costs and returning goods to customer. • Provide part identification support to stakeholders as required. • Liaise with Product/Brand Management or, where needed, the supplier, to obtain further technical information on a product for repair/support where required. • Undertake production work for new sales stock where the BOM requires soldering or programming, or has other skilled requirements. • Perform Quality Assurance on Stock as requested by the Service Manager or Product/Brand Managers, to verify/determine possible faults or batch issues, providing written reports/documentation of the results. • Perform Firmware updates on Stock as requested by the Service Manager or Product/Brand Managers. • Assist the Service Coordinator with regular Service Parts stock counts to ensure stocking levels are accurate and sufficient. • Assist the Service Coordinator with regular Service Centre stock counts to ensure on-hand stock levels are accurate and items can be returned to saleable stock as quickly as possible. • Maintain a clean and safe working environment at all times. Knowledge, Skills & Experience Required Essential • Audio Equipment Repair experience and/or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent. • Experience in using and understanding of digital and analogue audio products • Good IT skills, including knowledge of spreadsheets and/or databases • Ability to learn new technologies and software quickly • Excellent communicator with a high level of interpersonal skills • Strong customer focus and commitment to providing an outstanding customer experience • Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs • High level analytical & problem-solving skills • Understanding of technical schematics and manuals • Organised & methodical with excellent attention to detail • Self-motivated with the ability to work as part of a team Desirable • Existing knowledge & understanding of Audio products & various distributed brands • Experience of controlled environment testing & measurement of products Job Details Full-time IN THE SERVICE DEPARTMENT – 35 hours per week, Monday to Friday Competitive salary Generous discount on products Sick Pay scheme Free Parking Similar Audio Service Engineer Jobs Popular with Other Job Seekers Lead AV Engineer Clarify Consultancy Ltd Leeds (LS1) From £35,000 to £45,000 per annum 2 weeks ago Service Technician Ernest Gordon Recruitment Harrogate (HG1) £37000 - £38500 per annum + Progression + Overtime + Training 2 weeks ago Fire & Security Service Engineer THE RESOURCING TEAM LIMITED Knaresborough (HG5) Up to £40,000 per annum + commission + company vehicle + fuel card 2 weeks ago Assistant Field Service Technician Adler & Allan Ltd Leeds (LS1) Competitive + Benefits 2 weeks ago Capture Manager - Grid Modernisation AECOM Leeds, West Yorkshire Competitive 1 week ago Aftersales Engineer - Power Supply Reed Specialist Recruitment Ltd Leeds, West Yorkshire, BBTE Negotiable 2 weeks ago Assistant Field Service Technician Adler & Allan Ltd Wakefield (WF2), WF2 9BL Competitive + Benefits 1 week ago Product Specialist Cavendish Maine Clifton, Brighouse (HD6), HD6 From £35,000 to £37,000 per annum + bonus, company vehicle & benefits 1 month ago Field Service Engineer Elevation Recruitment Leeds (LS3), LS1 1DN £35k - 40k per year + excellent benefits 5 days ago Junior Field Service Engineer, Medical Diagnostics TRS Consulting Leeds, West Yorkshire, LS1 1AZ £33.5K + 10% Bonus + Car 4 weeks ago Service Engineer jobs Service Engineer jobs in Yorkshire Engineering jobs Engineering jobs in Yorkshire Music jobs Music jobs in Yorkshire Jobs in Yorkshire Maintenance Engineer jobs Field Service Engineer jobs Service Technician jobs Servicer jobs Systems Engineer jobs Underground Services Engineer jobs Intruder Alarm Service Engineer jobs Domestic Appliance Engineer jobs Sky Engineer jobs Service jobs Services jobs Services Engineer jobs Services Technician jobs Field Service Engineering jobs Support Engineer jobs Senior Service Engineer jobs Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026