Audio Visual and Voice Sr Systems Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 8+ years in an engineering role
• Required to have MS Teams MTR and AV design experience.
• Understanding of Direct Routing and Operator Connect
• Demonstrable course completion for MS Teams Learning is preferred
• Experience with Teams/Zoom Phone
• Experience with AudioCodes Session Border Controllers
• MS Teams Admin certification a plus
• Prior experience in financial services is a plus
• Prior experience working with mergers and acquisitions
• Demonstrable experience of AV design, build and maintenance
• Ability to write technical specifications for project
• Ability to specify exact make, model of conferencing equipment and diagram connectivity plans
• Implementation and back-end configuration for conference room and A/V technology
• Experience using ITSM tools
• General knowledge regarding DNS, active directory, SCIM provisioning, authentication protocols, SAML, etc.
• Understanding of SIP, VoIP, MPLS, AVoIP, SBCs, PRIs and other similar protocols/technologies
• Understanding of SSO (OKTA/Entra) and VPN split tunneling a plus
• Ability to prioritize and work under pressure is crucial.
• Strong organizational skills

Education

• Desired – Graduate degree in any relevant discipline.

Responsibilities

As an Audio Visual and Voice Sr Systems Engineer you will be responsible and working on rollouts of entire new products and continuous improvements of our existing portfolio. The AVV Team is responsible for the following areas:

• Environments such as Teams MTR, Miro, Trello, Nice InContact, AppSpace, AudioCodes, eFax etc.
• Conference room design and engineering
• Telephony and contact center engineering
• Digital Signage platform design and engineering
• Owning and driving all technical solutions related to the afore mentioned areas
• Contribute to the planning, assessments, and implementation of key digital projects within the Audio Visual and Voice platforms
• Be a point of escalation for operations and other engineering team members
• Perform peer review of the work generated by other AVV engineering team members
• Collaborate with Information Security to implement security architectures that protect data beyond the confine of company networks/boundaries
• Produce re-occurring environment analytics and usage presentations
• Manage and work to resolve escalated incidents
• Reduce and remove technical debt of all legacy environments (as needed)
• Regularly interact with vendors and understand product roadmaps. Prepare Moody’s for product changes through detailed planning and analysis processes.
• Regularly meet with internal partners and gather feedback / implement voice of customer updates to our tools

About the team

Audio Visual and Voice (AV&V) Engineering team is globally distributed helping us to support the business in every time zone.

#LI-Hybrid

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.