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Audio Visual Field Technician

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Job Description - Audio Visual Field Technician

The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.

CORE RESPONSIBILITIES

  • Attend all service calls within the client SLA.
  • Ensure the client system performs as required through on-site troubleshooting and repair.
  • Recommend products that require replacing at clients' sites in order to get their systems working.
  • Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
  • Maintain the correct level of buffer stock at all times.
  • Supports and develops colleagues' knowledge within the same team and wider global teams.
  • Works with the client satisfaction team to help better improve our client's experiences with our service teams.
  • Performing additional duties, responsibilities, and small installation projects as assigned

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent audio-visual product knowledge with experience in service and fault finding.
  • Knowledge of 100v and low Z audio systems used in commercial environments.
  • Knowledge of display technology ( LCD, Projectors and LED ).
  • Min 5 Years of industry or associated industry (within an AV environment) experience.
  • Demonstrable and experienced with IT networks.
  • Valid Passport with no travel restrictions.
  • Clean Driving license
  • Excellent written and verbal communication skills.
  • Ability to facilitate scheduled deadlines and manage multiple projects.
  • Knowledge of control systems, Q-SYS, Crestron would be an advantage.

IDEAL CHARACTERISTICS

  • Working with Change
  • Customer-Centric Approach
  • Managing Self and other team members
  • High Level of Customer Focus and Contact
  • Understanding the Business
  • IT knowledge and ability
  • Good Level and detailed AV Product knowledge and awareness
  • Flexible on working hours to meet the business needs
  • Be available to work outside of normal working hours as required.
Original job Audio Visual Field Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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