Automotive Technical Support

Automotive Technical Support

12 Month FTC | Full Time | Office Based | Basildon | £44k +

We are currently seeking an Automotive Technical Support professional to provide expert technical assistance on Commercial Vehicle (CV) products across the UK and Ireland dealer network. This is a dynamic, office-based role focused on diagnostics, issue resolution, and collaboration across multiple stakeholders.

Key Responsibilities:

• Respond promptly and effectively to technical enquiries raised by dealers via internal systems, email, or by telephone.
• Provide advanced diagnostic support and root cause analysis, helping dealers enhance their self-sufficiency in technical fault diagnosis.
• Coordinate on-site field activities in conjunction with other members of the technical support team.
• Facilitate the sharing of technical information across internal departments and contribute to knowledge base development via troubleshooting and written technical content.
• Support product quality processes by addressing configuration issues and liaising with central departments (e.g., Quality, Product Support, Product Validation).
• Ensure critical market issues are identified, prioritised appropriately, and communicated to global product lines, with clear feedback provided to internal teams and external stakeholders.
• Escalate unresolved or high-priority issues to second-level support or relevant technical management, ensuring timely resolution in line with service expectations.
• Provide additional technical support to Service Zone Managers and Key Accounts where required.

Required Skills & Experience:

• Advanced technical knowledge of commercial vehicles, including both diesel and electric vehicle (EV) systems.
• Practical experience with diagnostics systems, CAN systems, and vehicle electrics.
• Previous experience in the motor vehicle industry, ideally with a manufacturer or importer.
• Engineering qualification or equivalent relevant experience.
• Strong team player with a proactive approach and a focus on delivering high-quality customer service.
• High level of computer literacy, including proficiency in Microsoft Excel and PowerPoint.

Key Competencies:

• Excellent written and verbal communication skills.
• Proactive, assertive, and capable of working independently under pressure.
• Strong interpersonal skills and the ability to work effectively in a team-based environment.
• Structured and efficient problem-solving abilities.
• Must have the right to work in the UK.

Ready to take the next step in your career? If you're looking for a new opportunity where you can grow and thrive, we want to hear from you today!

To apply, contact Julie or Aimee at One to One Personnel on , or send your CV directly to or