AV Lead Engineer

Lead AV Engineer (on-site)

Hybrid 3 days a week

London

To £64,000

Lorien are currently recruiting a Lead AV Engineer for our client, a market leading AV Specialist, to be based on-site in a prestigious Financial Services client in central London.

The role entails working on a brand-new office building, being exposed to senior management teams and getting stuck in with cutting edge AV technology solutions. As some elements of the role therefore involve AV design, CTS-D experience would be beneficial, however they are happy to train a successful candidate in this area, so it is not an essential qualification of the job.

This is a great role for an AV Engineer who is experienced as a point of escalation for technicians and is keen to join a collaborative team, who not only foster a positive work-life balance and career progression but regularly push their technology to the future, ensuring they remain at the cutting edge of Audio-visual working with exciting technology.

Responsibilities

• Technical management of the onsite AV systems globally
• Serve as the primary contact for Level 2 technical issues escalated by AV Technicians or IT/UC departments.
• Collaborate closely with global IT, UC, and AV teams.
• Provide ongoing training to AV Technicians and IT support staff to ensure best practices in AV equipment usage.
• Update and document AV firmware and software as needed.
• Foster relationships with AV partners like Crestron and Cisco, staying informed about future updates.
• Ensure operational availability of all AV-enabled meeting rooms and other AV environments.
• Handle incident management using ServiceNow.
• Participate in new projects with UC teams, including global onsite deployments.
• Support the SDM and AV Operations Manager with technical aspects of recruitment.
• Identify and address areas for technical training and development within the AV team.

Job requirements

• Extensive knowledge of digital and analogue audio and video signal processing standards and protocols.
• Familiarity with AV engineering disciplines related to meeting rooms and event spaces.
• Proven experience in managing AV environments.
• Strong technical fault-finding skills, ideally demonstrated in a service desk or field service setting.
• Excellent verbal and written communication skills, capable of conveying information clearly.
• Ability to explain technical details to customers.
• Ability to remain calm and composed under pressure.
• Avixa CTS (CTS - D preferred but not essential)
• QSYS Level 1&2
• Ideally knowledge of QSC Designer, Cisco Control Hub , Crestron Toolbox and Crestron NVX
• Crestron AV over IP/Working with XiO Cloud
• Experience in the use of incident management tools such as ServiceNow

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.