AV Technical Lead

Company Benefits: 

• Private Healthcare after 12 months service


• Employee supported volunteering


• Enhanced family leave provisions


• Perkbox and Employee assistance Programme


• Company sick pay 


• Employee recognition scheme


• Generous employee referral scheme


• Clearly defined Career path (and all the important support along the way)


• Access to state-of-the-art technology


• Global presence and opportunities worldwide


• Long Service Programme

Key Job Responsibilities 

Equipment Operation 

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event


• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment. 


• Troubleshoot technical issues and resolve problems quickly as they arise. 


• Do the Right Thing - Complies with all Company security and safety measures. 


• Ensures equipment is secure from theft and/or damage when in use. 


• Adhere to health and safety regulations and wear appropriate PPE. 


• Report all health and safety issues to the HSE Manager or appropriate Manager onsite. 

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers. 


• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy. 


• Maintains a positive relationship with all clients through effective communication. 


• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. 


• Monitors events and checks in on customers throughout the day. 


• Understands and fosters the hotel/client relationship. 

• Understands the technical aspects of the job and demonstrates advanced operational ability to 


• troubleshoot and problem solve with equipment and software issues. 


• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional 


• manner.

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. 


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. 


• Interacts with other staff and outside vendors for equipment. 


• Drive Results - Increases revenue by utilising floor up-selling techniques. 


• Work with clients to finalise invoices. 


• As needed, work within Encore systems and applications 

• High school diploma or GCSE equivalent 


• 2-3+ years of customer service or hospitality experience is preferred. 


• 2-3+ years of audio-visual experience is required.