AV Technology Manager

icon building Company : Convene Llc
icon briefcase Job Type : Full Time

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000+

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Job Description - AV Technology Manager

We create your best day at work, wherever it happens.

Convene is a premium work experience company with a network of 35+ meeting, event, and office locations across the globe, and a range of industry-leading virtual and hybrid meeting products. We're on a mission to power the best work day for today's most innovative companies and brands, through premium, hospitality-driven, tech-enabled solutions. Our passion for powering the best workdays for our clients extends to our employees as well.

Above average employee Net Promoter Score

5

Consecutive years on the Fortune Magazine “Best Workplaces” list

$410M+

In private funding to date

01

Employee satisfaction

We strive for Convene employees to be healthy, have flexibility, and have access to resources and support at work so they can lead a full life outside of work.

02

Product driven

We’re a product-driven, technology-focused company that pursues innovation at every turn. Our team is dedicated to creating unparalleled digital meeting experiences that pair perfectly with our premium locations.

03

Focused on innovation

Our customers’ evolving needs drive our passion for innovation and motivate us to constantly develop new creative solutions. If you’re a creative problem solver who doesn’t settle for “good enough,” you’ll feel at home here.

Convene employees have access to comprehensive insurance plans and benefits so they can stay healthy and have access to resources they need, so they can lead a full life at and outside of work.

Time off

Employees have access to generous paid time off, including paid holiday breaks and birthday PTO - promoting work life balance and wellness.

Diversity & inclusion

A robust calendar of programming dedicated to employee resource groups, along with an active mentorship program aimed to elevate diverse voices.

Enabling those that want to give back or grow, we offer an annual application-based paid sabbatical program to those that want to invest in their communities.

Immense catalog of online learning opportunities and weekly live sessions focused on leadership development and skills-based training.

We prioritize flexibility and productivity with our hybrid work policy that allows our global teams to thrive in a connected environment, as roles allow.

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We are seeking an experienced AV Technology Manager to join our Operations team at our London property. This role will support our technical program planning and execution and will report directly into the General Manager.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

What You’ll Do:

The Technology Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.

Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.

The Technology Manager is responsible for Operations Management:

  • Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
  • Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
  • Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
  • Provide consultative support to technology sales for client programs
  • Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
  • Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
  • Attend planning and pre-production meetings
  • Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
  • Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
  • Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
  • Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
  • Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
  • Assist in any areas of daily operation

Responsible for Training & Development:

  • Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
  • Participate in collaborative project efforts with both the technology team and other departments
  • Participate in employee appraisals
  • Mentor AV Specialists to provide a consistent level of customer service
  • Interview and hire prospective candidates for all positions in the department
  • Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
  • Review and stay current on all departmental SOPs on a quarterly basis


The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager:

  • Approve and submit vendor invoices to Accounts Payable in a timely fashion
  • Participate in annual budgeting process for team member’s location
  • Maintain and uphold Convene’s cultural standards
  • Perform other duties as requested by management

What we look for:

  • 4+ years of experience in managing IT and AV equipment, as well as computer software systems
  • Proven experience in leadership roles, including leading team members
  • Customer service or hospitality experience preferred
  • Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
  • Understanding of Crestron control and hardware endpoints
  • Basic knowledge of data networking principles, architecture, and applications
  • Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
  • Ability to lead and manage team members effectively, collaborating with internal and external clients
  • Familiarity with CRM applications

Physical Requirements:

  • Flexible, long, and weekend hours sometimes required
  • Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Ability to stand, sit, or walk for an extended period of time
  • Ability to climb and work on a ladder for lengthy periods of time

Equipment & Technical Qualifications:

  • Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
  • Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
  • Lighting: Up lights, GOBOs, Basic dimming

IT:

  • Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
  • Control:Familiarity with Crestron control systems and associated hardware

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

At Convene, you’ll receive:

  • Generous paid time off, including an extra day off for your birthday
  • Participation in our pension scheme with contributions from Convene
  • Wellness subsidy to support your wellbeing
  • Savings on bikes and equipment through Convene’s Cycle to Work programme
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

Have you previously been employed by Convene or etc.venues? *

Are you currently located in the London metro area? *

Are you able to commute each day, Monday through Friday, to our office located at 22 Bishopsgate? *

Were you referred by a Convene employee? *

If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. *

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