AVP Pensions Specialist

To develop, implement, deliver, and provide governance for employee retirement plans and benefits programmes, while offering guidance and support to resolve related issues.

Key Responsibilities

• Develop, implement, and manage retirement plans and benefits programmes and processes aligned with organisational strategy, leveraging supporting technology where appropriate.
• Resolve escalated retirement and benefits issues raised by employees and people leaders, either directly, through HR operational teams, or via oversight of third-party providers.
• Ensure retirement and benefits programmes are delivered in compliance with all applicable internal governance standards and external regulatory requirements, while remaining up to date on legislative and regulatory changes.
• Drive communication and engagement initiatives to educate employees and managers on available retirement and benefits offerings, including retirement plans, health insurance, and other benefit solutions.
• Conduct market research and contribute to the development of retirement and benefits strategy, administration, and compliance frameworks.
• Identify, engage, and manage external vendors and stakeholders responsible for the administration and delivery of retirement and benefits services.
• Provide advice and guidance to employees and people leaders regarding retirement and benefits programmes where appropriate.
• Oversee and govern all cost elements associated with retirement and benefits plans, ensuring accurate forecasting, budget alignment, spend approval management, and ongoing monitoring of funding requirements.
• Advise and influence decision-making processes, contribute to policy development, and take responsibility for operational effectiveness.
• Collaborate closely with other functions and business divisions to achieve organisational objectives.
• Lead a team performing complex tasks, applying strong professional knowledge and expertise to deliver work that impacts the broader business function.
• Set objectives, coach employees, assess performance against goals, and support reward and development outcomes.

Leadership Expectations (where applicable) People leaders are expected to demonstrate leadership behaviours that foster an environment where colleagues can thrive and consistently deliver high standards of performance. Key leadership expectations include:

• Demonstrating authenticity and active listening
• Inspiring and motivating teams
• Collaborating effectively across functions
• Supporting the growth and development of others

Individual Contributor Expectations For individual contributors, responsibilities include:

• Leading collaborative assignments and guiding team members through structured deliverables
• Identifying opportunities for cross-functional collaboration to achieve desired outcomes
• Recommending innovative approaches and methodologies for assignments and projects

Additional Responsibilities

• Provide consultation and guidance on complex issues to support the resolution of escalated matters.
• Identify opportunities to mitigate risk and contribute to the development of policies and procedures supporting governance and control frameworks.
• Take ownership of managing risk and strengthening controls related to assigned responsibilities.
• Develop an understanding of how different functions coordinate and contribute to organisational objectives.
• Collaborate with business-aligned support areas to remain informed about business activities and strategic priorities.
• Analyse complex data from multiple internal and external sources to solve problems creatively and effectively.
• Communicate complex or sensitive information clearly to a variety of audiences.
• Influence stakeholders and drive outcomes through effective communication and relationship management.

Professional Expectations All employees are expected to demonstrate high standards of professionalism, integrity, collaboration, and accountability while contributing to a culture of inclusion, excellence, and continuous improvement.