AWS Connect Engineer

£70,000 to 85,000 GBP

Hybrid WORKING

Location: Nottingham, East Midlands - United Kingdom Type: Permanent

AWS Connect Engineer

Location: Nottingham (Hybrid - 3 days per week onsite)

Salary: Up to £85,000 + package

We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment.

This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.

Role Responsibilities

• Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys
• Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services
• Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures
• Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms
• Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements
• Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight
• Support outbound communication campaigns in line with regulatory obligations
• Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control
• Participate in disaster recovery and business continuity testing and planning

Required Experience

• Strong hands-on experience with Amazon Connect
• Experience working in regulated environments (financial services, fintech, or similar)
• Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms
• Experience integrating systems using AWS Lambda, API Gateway, and REST APIs
• Proficiency in Python or Node.js for serverless development
• Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements
• Experience with Contact Lens or similar analytics and quality monitoring tools
• Experience with Terraform or CloudFormation in production AWS environments

Desirable Experience

• Exposure to core banking or financial CRM systems
• Experience with secure authentication and fraud prevention workflows
• Familiarity with compliance-driven contact centre operations

This is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation.

For more information or a confidential discussion, please get in touch.