B2B Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.

Client Details

Our client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.

Description

Key responsibilities include:

Handling inbound customer enquiries via phone and email
Managing and resolving queries relating to telecoms services, billing, and accounts
Supporting customers through the onboarding and installation process
Liaising with internal teams (technical, sales, operations) to resolve issues efficiently
Maintaining accurate records on CRM systems
Proactively following up with customers to ensure satisfaction and retention
Identifying opportunities to upsell or introduce additional services where appropriate

Profile

We're looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.

You will ideally have:

Previous experience in a Customer Service Executive, Advisor, or Account Support role
Strong communication skills and the ability to build rapport quickly
A proactive and solutions-focused approach to problem-solving
Good attention to detail and organisational skills
Experience working with CRM systems
A team-focused mindset with a willingness to support colleaguesExperience in telecoms, tech, or a B2B environment would be advantageous.

Job Offer

What's on Offer:

Salary of £28,000 - £32,000 depending on experience
Clear progression opportunities into Account Management or senior customer roles
Supportive, team-oriented office environment
Full product and systems training
25 days holiday + bank holidays
Company pension scheme
On-site parking

If you are ready to take the next step in your career as a Customer Service Executive, we encourage you to apply today
Only candidates based in UK and eligible to work in UK are allowed