B2B Sales Support Executive

Location: Sheffield HQ

Annual Salary: £24,000

Hours: 37.5 hours

Contract: Permanent

Line Manager: Nicole McInally

Recruiter: Meikay Cheng

We are seeking a motivated B2B Sales Support Executive to join our team and assist our sales department in achieving its goals. The Sales Support Executive will play a crucial role in providing administrative support, managing sales-related tasks, and ensuring a smooth sales process as well as onboarding our new school customers to the Twinkl platform. The ideal candidate will be detail-oriented, proactive, and possess excellent communication skills.

How you’ll spend your day:

• Sales Support: Provide sales administration support to the sales team, including order entry, tracking and fulfilment, ensuring customers get the access and products they need promptly.
• Order Processing: Process sales orders accurately and efficiently, ensuring all necessary documentation is complete and orders are entered into the system promptly.
• Customer Onboarding: Deliver onboarding webinars and engagement sessions for our school customers maximising the value of each sale for both the business and the customer.
• Sales Coordination: Coordinate with other departments to ensure timely delivery of products or services and resolve any issues that may arise.
• Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the Sales Support function, and collaborate with the Sales team to implement solutions.
• Account management: Engaging with our School customers regularly to ensure understanding and usage of key products and services.
• Interaction with external providers: Ensuring external providers meet key SLAs and deliver excellent service consistently.

To succeed in the role you will have:

• Previous experience in sales support, customer service, or administrative roles, preferably in a sales or customer-facing environment.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
• Strong attention to detail and accuracy, with the ability to enter and manage data effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Proactive mindset with a willingness to take initiative and solve problems independently.

You’ll work with:

• Sales Support Manager
• Head of Schools Experience & Special Projects
• Head of Sales
• Head of Sales Operations
• Chief Commercial Officer

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here are a couple of the things that make Twinkl a great place to be:

• A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
• From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home, Twinkl subscription, access to a financial wellbeing coach and platform
• After probation - company sick pay and cycle to work scheme
• Long term service reward after 2+ years of service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.