Bad Debt Protection Administrator

Bad Debt Protection Administrator – Manchester: £26,000-£27,000pa plus Performance Bonus & Benefits. 

Bibby Financial Services are growing, and we’re looking for a Bad Debt Protection Administrator to join our Manchester Team. The Bad Debt Protection Administrator will work alongside the other members of the Bad Debt Protection (BDP) and Debtor Risk Analyst (DRA) teams to support the business in achieving its targets and maintain compliance with its Trade Credit Insurance Policy. You will provide all aspects of administration responsibilities for the BDP function, and you will be the main day-to-day contact regarding BDP to your colleagues across Ops, Risk and Sales, delivering excellent customer service to New Business teams and the Business Centres, as well as assisting with any queries. You will ensure that risk is controlled to the standard agreed by the company and that all policy reporting requirements are actioned by required deadlines.

At Bibby Financial Services (BFS), we’ve been helping small and medium-sized businesses thrive and grow since 1982. Working across 9 countries, we provide the funding and support that give our clients the confidence to take their next step, whether that’s expanding, innovating or breaking into new markets. We’re proud to be part of Bibby Line Group, a long-standing family business and one of the UK’s oldest independent companies

What you’ll be doing

• Managing and maintaining bad debt protection records and documentation


• Liaising with customers, internal departments and external partners


• Investigating account queries and resolving issues efficiently


• Monitoring outstanding balances and supporting recovery processes


• Processing claims, updates and account changes accurately


• Producing reports and maintaining system data


• Ensuring processes are compliant and completed to agreed standards


• Identifying improvements that make systems and ways of working even better

What you’ll bring

• Strong administrative and organisational skills


• Good attention to detail and accuracy


• Confidence using systems, spreadsheets and databases


• Strong communication skills

A professional and customer-focused approach

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

WORK TOGETHER - TRUST EACH OTHER - DO THE RIGHT THING - BE INNOVATIVE - BE BETTER