Bank Medical Concierge Nurse

Bank Medical Concierge Nurse
Location: 2 Cavendish Square, London, W1G 0PU
Full time / 37.5 hours per week
Shift times Between 8am and 8pm (8am - 4pm / 10am - 6pm / 12pm - 8pm)
Bank

We’re looking for a Medical Concierge Nurse to join our bank team based in Marylebone, London.

The Medical Concierge Nurse (MCN) is an exciting role within the HCA UK Medical Concierge Centre (MCC).  The MCN facilitates patient transfers and admissions including interhospital transfers (UK and International – adult and paediatric), direct admissions (from GPs, ANPs and Consultants), outpatient appointments and second medical opinions, as directed by the Medical Concierge Lead (MCL).

The MCN assesses, plans, coordinates, and facilitates various patient referral pathways into HCA Healthcare UK whilst acting as the patient’s advocate.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Medical Concierge team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Provide expert nursing advice and guidance to facilitate patient referrals, admissions and transfers across the HCA Healthcare UK network.
• Review clinical information and undertake comprehensive telephone assessments to determine patients' care needs, suitability for admission and the most appropriate consultant and facility.
• Coordinate and oversee the end-to-end patient referral and admission pathway, ensuring timely escalation of clinical, operational and financial risks where required.
• Deliver exceptional support and guidance to patients, families, carers and non-clinical colleagues, promoting a high-quality patient experience.
• Ensure all referrals and admissions are managed safely, effectively and in accordance with agreed clinical pathways, operational procedures and quality standards.
• Build and maintain effective working relationships with internal and external stakeholders, adapting communication styles to meet individual needs and manage complex or sensitive situations.
• Use sound clinical judgement, prioritisation and problem-solving skills to manage workload effectively and support safe decision-making.
• Provide leadership and oversight during on-call shifts, supporting the wider team and ensuring timely resolution of issues and concerns.
• Escalate clinical, operational and governance concerns appropriately and contribute to a culture of continuous improvement and patient safety.

What you’ll bring:

• A Registered Nurse or Midwife with post registration experience at Band 5 or above - at least 5 years of experience
• Experience in a specialist area, case management, patient flow or site lead role. Desirable
• Clinical experience within Neurology or Cardiology. Desirable
• Demonstrative IT Skills in MS office and with clinical databases.
• Excellent communication skills – both written and verbal
• Clinical assessment skills, confident in challenging decisions to ensure the patient needs are met
• Knowledge and understanding of safe admissions and patient transfers
• Knowledge of the deteriorating patient and life-threatening conditions
• Evidence of continuous professional development in clinical area.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Concierge Nurse, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.