Bank Patient Administrator

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing 
outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through 
better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the 
country. We have significant growth plans over the next few years as we look to establish a national 
footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, 
we have been certified as a Great Place to Work®. This is a global benchmark that recognises 
employers who create an outstanding employee experience.

Role overview

We are looking for a new Bank Patient Administrator to join our Manchester site. The hours for this role will be variable. 

As you’d guess from the title this role involves carrying out different administrative duties and it’s a 
varied role – you could be booking patients into their appointments, making and answering phone 
calls, sending and replying to emails, managing the post and sending letters or dealing with 
enquiries. Our clinics are busy so we’re looking for someone who loves working in a fast-paced 
environment where every day is different.

We need someone who is incredibly customer focussed and enjoys meeting and talking to people –
the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team 
members need to be empathetic and friendly and able to put patients at ease.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be 
advantageous:

• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

What we’re offering

• £12.60 per hour
•Accrued holiday
• An environment where your learning and development is supported through a range 
of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives 
of our patients 
• A bright, spacious and modern working environment, built to the highest standards

Please note we use video interviews as part of our recruitment process. If you are shortlisted, you will be asked to complete a short video interview as the next stage of the process. 

If you would like an informal chat about the opportunity or to request a job description, please 
contact [email protected] 

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants 
must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in 
the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this 
in both the running of our services and how we recruit our staff. We actively encourage applications 
from everyone with the essential requirements of the job, regardless of any protected 
characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, 
disability, sexual orientation, race, language, religion, ethnic or social origin