Bank Receptionist

Bank Receptionist – St Helens South
Primary Care Network Ltd

Location: St Helens South PCN Ltd
Hours: ad hoc

Salary: National Minimum Wage
Contractual Term: Bank Staff

About the Role

St Helens South Primary Care Network (PCN) is seeking a motivated and patient-focused Receptionist to join our Patient Access & Services team.

As a bank Receptionist staff you will provide a professional, efficient and welcoming front-of-house service for the PCN Hub, supporting the smooth day-to-day running of reception services for our population of approximately 85,000 patients across 10 GP practices.

This role is central to ensuring patients receive timely access to services and a positive experience when contacting or visiting St Helens South PCN Ltd.

Key Responsibilities

• Provide a professional and welcoming front-of-house service to patients and visitors


• Manage appointment bookings, cancellations and patient queries


• Handle incoming telephone calls efficiently and courteously


• Direct patients to the appropriate clinician or service where appropriate


• Process repeat prescription requests and patient registrations


• Maintain accurate patient records using clinical systems (EMIS)


• Carry out administrative tasks including scanning, data entry and correspondence


• Maintain confidentiality and adhere to information governance standards


• Support the wider clinical and non-clinical PCN team, including GPs, to ensure effective service delivery.

About You

We are looking for someone who is:

• Friendly, professional and patient-focused


• An excellent communicator with a polite and confident telephone manner


• Organised with strong IT and administrative skills


• Able to work under pressure in a busy healthcare environment


• A team player who can also work independently

Essential Requirements

• GCSE English and Maths (or equivalent)


• Experience working with the public or in a healthcare/customer service environment


• Good IT and communication skills


• EMIS knowledge

Desirable

• Experience in primary care or GP reception

How to Apply

To apply, please submit your CV and a supporting statement outlining your suitability for the role. Shortlisted candidates will be invited to interview.

Join us at St Helens South PCN Ltd and be part of a team dedicated to excellence in patient care and professional development. We look forward to welcoming you.

Closing date: 30th September 2026

Please note: We reserve the right to close this vacancy earlier than the advertised closing date should a suitable candidate be identified.

We do not accept unsolicited CVs or approaches from recruitment agencies. All candidates should apply directly through the official application process.