BANK Recovery Support Worker - MHFS

Recovery Support Worker – Bank

Main Purpose of the Role: As a Recovery Support Worker, you will provide high-quality, person-centred housing-related support to individuals living with mental illness. Your role will focus on helping people sustain their tenancies, access suitable accommodation where needed, and build the skills and confidence required to live independently. You will work as part of a multidisciplinary team, alongside Community Mental Health Teams (CMHTs), Local Authorities, GPs, and other professionals, ensuring individuals receive coordinated and effective support to achieve their personal recovery goals.

What You’ll Be Doing: In this rewarding and varied role, you will:

• Deliver flexible, responsive support tailored to individual recovery and person-centred plans


• Empower individuals to regain life skills, build confidence, and maintain control over their lives


• Promote self-esteem, independence, and informed decision-making


• Support individuals to access, sustain, or move into appropriate accommodation


• Develop and review person-centred support plans, ensuring goals are achieved within agreed timescales


• Work collaboratively with partner agencies to maximise outcomes and service delivery


• Support individuals to maintain a safe, clean, and comfortable home environment


• Provide practical guidance on independent living skills, including budgeting, bill management, and attending appointments


• Assist individuals to maximise income and manage personal finances effectively


• Promote understanding of tenancy rights and responsibilities


• Carry out regular risk assessments, ensuring they are accurately recorded and updated


• Support individuals to manage conflict and resolve disputes appropriately


• Contribute to the development and delivery of activities and engagement opportunities


• Maintain accurate, up-to-date records in line with organisational and contractual requirements


• Encourage healthier lifestyles, offering support around diet, exercise, and wellbeing


• Monitor changes in individuals’ needs and report concerns appropriately, including safeguarding issues


• Support individuals with medication routines and liaise with GPs regarding compliance and side effects


• Build and maintain strong partnerships with external organisations


• Participate in office duty arrangements and provide cover for colleagues when required

General Responsibilities:

• Attend and participate in training, supervision, and team meetings


• Comply with all organisational policies, including Equality, Confidentiality, and Health & Safety


• Contribute to the wider aims and objectives of the organisation


• Undertake additional duties as required by senior managers

What We’re Looking For: We’re seeking a compassionate and proactive individual who is committed to supporting people in their recovery journey. You will ideally have:

• Strong knowledge of the welfare benefits system


• Experience in risk assessment and support planning


• Understanding of legislation relating to vulnerable adults and mental health


• Experience working in partnership with Local Authorities and Health/Social Care professionals


• NVQ Level 2 in Health & Social Care (desirable)

Key Competencies:

• Customer Focus – Critical


• Integrity – Critical


• Team Working – Critical


• Confidence & Judgement – Very Important


• Communication & Influence – Very Important


• Planning & Organising – Important


• Technical Skills – Important

Our Ethos: We are proud to be an Equal Opportunities employer, committed to building an inclusive and diverse workforce. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups and those with lived experience. We are also a Disability Confident employer and are happy to provide support throughout the recruitment process—please let us know if you have any specific requirements.

Important Information

• This role is offered on a BANK (casual) basis


• A full UK driving licence and access to a roadworthy vehicle are required


• Appointments are subject to 2 satisfactory employment references and an Enhanced DBS check


• Applicants must have the right to work in the UK (we are unable to offer sponsorship)