Bank Retail Assistant

Job Title: Bank Retail Assistant
Salary: £14.74 per hour
Team:

Retail
Hours:

Ad hoc as required
Location: Across our shops: Guildford, Godalming, Knaphill, Cobham, Weybridge, Shepperton, Twickenham and Teddington
About Shooting Star Children’s Hospices

We have an exciting opportunity for a Bank Retail Assistant to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to

make every moment count .

It’s a great time to join Shooting Star Children’s Hospices as we are expanding our retail team and portfolio of shops.

About the role
Your key purpose will be, in the absence of the manager or assistant manager, to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.

About you
This role requires experience in retail or charity retail as an employee or longstanding volunteer. You will also need administrative/cash handling experience

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities. You will be a car owner/driver

You will also have an ability to be a self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team. You will be
organised and methodical and able to multi-task and work well in a team and on your own initiative. You are able to build good relationships with others and flexible and willing to undertake varied responsibilities as part of a team

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer
In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme
NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
27 days plus Bank Holidays rising with length of service
2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
Generous sick pay scheme
Enhanced maternity, adoption, and paternity leave pay
Flexible working arrangements
Death in service benefits
Reimbursed professional membership fees
Eye care
Employee referral scheme
Blue Light discount card
Health and wellbeing
Employee Assistance Programme
Occupational Health
Cycle to work scheme
Mental Health First Aiders
Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact melanie.hill @shootingstar.org.uk

if you have any questions about this role.

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

Closing Date: Wednesday, 5th June

Interview Date: Tuesday, 11th June or Wednesday, 12th June

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Job description