Bank Service Improvement & Turnaround Managers

BANK SERVICE IMPROVEMENT
& TURNAROUND MANAGERS 

Residential, Nursing
& Dementia Care Services

Location: Kent &
South East London (Bexley & Greenwich)

Bank / Interim
Opportunities

Competitive Rate |
Flexible Assignments

We are seeking experienced Service
Improvement and Turnaround Managers to join our Bank Leadership Team,
supporting our Residential and Nursing Care Homes across Kent and South East
London.

This is an exciting opportunity
for accomplished care leaders who thrive in challenging environments and have a
proven track record of improving service quality, strengthening leadership
teams, supporting regulatory compliance, and driving operational excellence.

You will be deployed into services
requiring additional leadership support, improvement planning, occupancy recovery,
culture transformation, inspection readiness, or interim management cover.

The Role

As a Bank Service Improvement
& Turnaround Manager, you will: 

• Lead improvement programmes
  within residential and nursing care services


• Support homes requiring focused
  operational or quality intervention


• Conduct service audits and
  identify opportunities for improvement


• Develop and implement robust
  action and recovery plans


• Strengthen governance,
  compliance, and quality assurance processes


• Coach and develop Home Managers,
  Deputies, and wider leadership teams


• Support services in preparing for
  and responding to CQC inspections


• Drive improvements in resident
  outcomes and care quality


• Assist with occupancy recovery
  and stakeholder confidence


• Support recruitment, retention,
  and workforce stabilisation initiatives


• Deliver measurable and
  sustainable service improvements


• Provide interim management
  support where required

What We're Looking For 

We are interested in hearing from
experienced leaders who can demonstrate: 

• Previous experience as a
  Registered Manager, Regional Operations Manager, Turnaround Manager, Service
  Improvement Manager or Operations Manager within residential and nursing
  care


• Strong understanding of CQC regulations
  and quality frameworks


• Experience leading service
  improvement, transformation, or turnaround programmes


• Proven ability to manage change
  and deliver measurable outcomes


• Excellent leadership, coaching,
  and stakeholder management skills


• Strong analytical and
  problem-solving capabilities


• Experience within Residential,
  Nursing, Dementia, or Complex Care services


• Flexibility to travel across Kent
  and South East London


• Experience supporting services
  through action plans, or improvement journeys

Desirable: 

• Nurse qualification
  (RGN)


• Level 5 Diploma in Leadership for
  Health and Social Care


• Multi-site management
  experience

Why Join Our Bank
Leadership Team? 

• Flexible assignments to suit your
  availability


• Competitive rates


• Opportunities to work across a
  diverse portfolio of services


• Meaningful work with visible
  impact


• Supportive operational and
  quality teams


• Potential pathway into permanent
  operational leadership roles 

This role is ideal for experienced
care leaders who enjoy making a difference, solving complex challenges, and
helping services achieve their full potential. 

If you have a passion for service
excellence and a track record of delivering successful improvements, we would
love to hear from you. 

Apply today with your CV for a
confidential discussion. 

All appointments are subject to
satisfactory DBS and reference checks.