Banking Hubs Operations Manager

Summary

Salary: Competitive salary & benefits
Grade: 3B
Reporting Line: Banking Hub Operations Manager
Contract Type: 18 months fixed term contract
Location: Field Based - South Wales/Bristol area

What to expect

Due to the continual success and rapid growth of our Banking Hub provision, we are continuing to grow the team. As a Banking Hub Operations Manager you will join us on our journey and undertake an influential role supporting operational aspects of the Banking Hub & Enhanced Post Office (EPO) function within Post Office. You will support the Operations Manager with the operational relationship with Cash Access UK and participating banks to ensure that Banking Hubs are delivered to the agreed high standard. You will support with the onboarding of new Banking Hubs with on average 3 days per week based onsite so the flexibility to travel will be a key requirement. You will be managing South Wales and the Bristol area so a full driving license is a must.

The role requires strong stakeholder management both internally and externally, working closely with other parts of our business to ensure issues are resolved quickly and the customer experience remains excellent. The number of Banking Hubs and EPOs (Enhanced Post Offices) continues to grow and you will lead in the maturity and agreement of operational and security standards with the main banks to run and operate these new, innovate sites, as well as being one of the key areas in the Banking business within Post Office. 

Additionally you will assign all required training for Banking Hub openings ensuring Operators have the correct learning pathway and ensure training is completed in full. You will monitor training progress, proactively identifying delays and gaps as well as work closely with the central Training team to ensure all content is current and aligned with Banking Hub needs. How our people behave is as important to Post Office, as what is delivered. The Banking Hub Operations Manager will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Up to 10% on target bonus opportunity


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will need to have experience in a Field Based role, ideally within Corporate Account or Partner Management in Retail or Banking. In addition you will possess:

• Ability to build credibility, trust, and confidence though relationships with Post Office teams and external stakeholders to promote and ensure consistent and effective


• The willingness to drive continuous service improvement.


• Self-starter with positive, proactive can-do approach to business and programme management will be key


• The ability to effectively manage conflict and broker acceptable solutions and move from big picture to detail and back


• An understanding of the cash and retail banking market would be of interest


• Problem-solving and analytical skills; able to retrieve information from relevant sources through research

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit [email protected]

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.