Barista

Job Description

illycaffè is an Italian family business, founded in Trieste in 1933 and committed to offering the greatest coffee to the world. illycaffè produces a unique 100% Arabica blend, combining 9 of the best varieties in the world, selected by illycaffè. Each day more than 8 million cups are consumed in over 140 countries in the finest cafés, restaurants, hotels and in offices and homes. illy has become the standard forerunner of espresso, and thanks to three critical innovations, it contributes to the coffee technology progress at global level.

We are looking for a passionate Barista to educate our customers on brand, product and drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of all things coffee and coffee machines. Ultimately, you’ll ensure an excellent drinking experience for our guests. Normal hours of work is 42 hours per week normally worked between 7.00am to 7.00pm Monday-Friday and 8.00am-7.00pm Saturday-Sunday, exclusive of lunch breaks

Key Responsibilities and Activities:

To maintain excellent customer relations and to constantly strive to improve customer service in line with illy policy
To operate cash registers, preparation and/or service of food and beverages
To complete daily cleaning schedules and carry out other cleaning duties as required
All work to be carried out with a customer focused attitude, providing excellent customer service with a proactive work ethic
To undertake any other duties commensurate with the position or grade
Must have a flexible approach to working
Give customers drink menus and answer their questions regarding the coffee, brand and ingredients
Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Prepare beverages following recipes
Serve beverages and prepared food for serving
Receive and process payments (cash and credit cards)
Keep the bar area clean
Maintain stock of clean mugs and plates
Check if brewing / machine equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Communicate customer feedback to managers and recommend new menu items
Fluent in English

Experience

Previous work experience as a Barista ideal, or minimum as a Waiter/Waitress
Hands-on experience with coffee machines and related brewing equipment ideal – if not training will be provided
Basic knowledge and understanding of sanitation practices
Flexibility to work various shifts
Basic math skills
Ability to gauge customers’ preferences
Excellent communication skills
Right to legally work in the UK

Required Essential Competencies:

Pragmatic and problem solving approach
Can work independently and in a team
‘Can do attitude’ with great communication skills