Barrow STARS Manager Site Accountability & Improvement

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. 

We combine best in class service, impeccable administrative duties with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/

Be the Calm in the Centre of it All — Join Us as an SAI Specialist



Are you ready to play a pivotal role at the heart of a prestigious client environment? We’re looking for someone who thrives on precision, professionalism, and purpose — someone who can drive there team to deliver exceptional service while safeguarding people, property, and information with integrity.



In this key position, you’ll be the trusted go-to for all Site Accountability and Improvement (SAI) -related enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client-focused experience every single day.



More than a job — this is your opportunity to represent both a world-class client and the Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you.

• Mon - Fri (Days)
• 42 hours per week
• £17.92 per hour 
• Please note: Occasional night shift cover may be required to support the team during periods of holiday or absence.

Responsibilities

The STARS SAI Manager is responsible for overseeing the end-to-end delivery of the SAI badge system across site operations. They provide leadership, coordination, and assurance to ensure access control processes are executed accurately, securely and in line with compliance requirements.

• Lead and support the STARS team to deliver consistent, compliant, and auditable task execution, ensuring data accuracy, service reliability, and alignment with agreed KPIs.
• Act as the central point of contact for all SAI-related stakeholder and client interactions, facilitating timely issue resolution and positive operational outcomes.
• Monitor and manage service delivery metrics, including client requirements and assurance data, taking proactive steps to address performance gaps and escalate risks where necessary.
• Build and maintain effective relationships with client representatives, contractors, and internal teams to enable coordinated access control operations and shared accountability.
• Oversee compliance of all SAI procedures, ensuring integrity, confidentiality and professional standards are upheld across the STARS function.
• Promote a high-performance team culture focused on continuous improvement, accountability and service excellence through regular feedback, coaching and recognition.
• Lead planning, audit and cross functional initiatives that enhance system usage, drive process assurance and improve operational efficiency.
• Ensuring visible demonstration of Securitas Core Values - Integrity, Vigilance and Helpfulness.
• Model high-performance behaviours and actively encourage others to meet and exceed service expectations.
• Any other duties as directed by the Account Manager

Core Qualifications and Experience

• Proven experience coordinating operational processes across complex environments involving multiple departments, clients, or contracted partners.
• Strong influencing and stakeholder engagement skills, with the ability to communicate effectively at all levels and across organisational boundaries.
• Skilled in interpreting and using system data and assurance outputs to inform service improvements and maintain compliance.
• Understanding of integrated systems and their role in supporting procedural delivery, risk control, and accountability.
• Demonstrated ability to lead and motivate small teams or functional units to deliver consistent, high-quality service.
• Experience working within a security-conscious, compliance-driven, or infrastructure-controlled environment.
• Minimum 3 years’ experience in an operational leadership or service delivery role.
• Proficient in Microsoft Office and confident working across multiple digital platforms and business systems.
• Holds or is willing to obtain a valid SIA licence.

Competencies

• Takes Ownership – accountable for decisions and team delivery
• Builds High-Performing Teams – fosters collaboration and consistency
• Delivers Sustainable Results – aligns delivery to long-term goals
• Supports Development – provides guidance and feedback to team
• Communicates Effectively – engages stakeholders with clarity and confidence
• Learns Continuously – reflects and improves on team practices
• Is Respectful – treats others fairly and professionally
• Expects Excellence – holds self and team to high standards

Essential

• Strong leadership and coordination skills
• Effective communicator with clients, colleagues, and external partners
• Demonstrates integrity, fairness, and consistency in decision-making and interpersonal interactions.
• Applies strong attention to detail with the ability to organise tasks, priorities and competing demands effectively.
• Demonstrated ability to coach and mentor others
• Experience delivering results in operational environments
• Ability to obtain National Security Clearance
  • Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only). Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship.
• Right to work in the UK
• Minimum 5-year checkable work/education background

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!