Beauty therapist (part time)

POSITION:

Part-Time Trainer (Beauty Therapist)
REPORTING TO:

Studio Manager
RESPONSIBLE FOR:

Delivering facial workouts and first-class customer service
LOCATION:

FaceGym Studio
SALARY:

Opportunity to earn 15,000-25k + with a Generous Commission Structure
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FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative

tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and our Digital Studio, third-party retailers (Sephora, Selfridges, SAKS, to name a few), and at home. We are based in central London,

working across the UK & USA!
The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym’s services and retail offerings and offering exceptional

customer experience.
Key duties and responsibilities:
Responsibilities for this role include, but are not limited to;
To deliver all workouts in line with all FaceGym Workout protocols
Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
Maintain an exceptional customer experience at every touch point of the customer journey
Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
To have a strong focus on maximizing retail potential and client retention
Operating efficiently point of sale systems, card machines and tills
Building and constantly updating knowledge on skincare, products and workouts
Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
Using learning from each site to further develop your clients experience in store
Building on and constantly updating your own knowledge on skincare, products and treatments
Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
Establishing an effective working relationship with full team and management
Being skillful on Zenoti booking system
Person Specification:
The ideal candidate will:
NVQ 3 Beauty therapy qualification or equivalent
Hands on experience with customers
Previous experience of working within beauty, retail and spa
Enjoys exploring opportunities and using own initiative
Exceptional customer service skills
A team player with inspirational social skills
Articulate and a confident communicator
Have the ability to stay calm and positive during busy days
Have the ability to stand during a 6-8-hour shift
Fully flexible across weekdays and weekends
Our brand values
Feeling
Action
Confidence
Expertise
Job benefits:
Uncapped competitive monthly commission
Personal as well as friends and family discounts on our services
50% off FACEGYM products
Celebrate your birthday or any special day with a paid day off
Access to our free and confidential employee assistance program