To ensure that benefit claims are assessed accurately, efficiently, and paid correctly in accordance with current legislation, regulations, and local authority guidance.
Assess new claims and changes in circumstances for Housing Benefit and Council Tax Support accurately and within agreed timescales.
Apply relevant legislation, regulations, and procedures to ensure correct entitlement decisions.
Calculate benefit entitlement using the MRI/Academy system.
Verify and validate supporting documentation in line with statutory requirements.
Maintain accurate case records and ensure all decisions are clearly documented.
Handle customer queries (written and verbal) regarding benefit claims and decisions.
Identify and refer potential fraud cases where appropriate.
Work collaboratively with internal departments and external agencies.
Contribute to performance targets and service improvement initiatives.
Proven experience assessing Housing Benefit and/or Council Tax Support claims within a local authority setting.
Strong working knowledge of benefit legislation and guidance.
Experience using MRI/Academy benefits processing system.
Ability to interpret complex information and make accurate entitlement decisions.
Strong attention to detail and accuracy.
Good communication and customer service skills.
Ability to manage a caseload and meet deadlines in a high\-volume environment.
Experience working in a hybrid/remote environment.
Knowledge of welfare reform changes and their impact on benefit assessments.
