4-month contract position with a local authority

Summary

Responsibilities

• Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy.
  


• Make timely, well-reasoned decisions, prioritising urgent and vulnerable cases.
  


• Ensure all awards are fully assessed, verified, and recorded.
  


• Identify and escalate safeguarding concerns where appropriate.
  


• Proactively engage with residents (primarily via telephone) to assess financial needs.
  


• Identify opportunities to increase household income, including benefit entitlement and grants.
  


• Support residents in reducing expenditure through budgeting, utility savings, and debt management.
  


• Provide tailored, holistic financial advice based on individual circumstances.
  


• Refer residents to appropriate internal teams and external agencies (e.g., debt advice services and voluntary organizations).
  

Essential Experience Required

• Experience working in a Benefits, Revenues, or financial support environment.
  


• Experience supporting vulnerable customers or those in financial hardship.
  


• Proven ability to manage caseloads and deliver outcomes within deadlines.
  

Essential Qualifications Required

• Relevant qualification in Benefits, Finance, Public Services, or a related field (desirable).
  


• Evidence of ongoing professional development within welfare benefits or financial inclusion.
  


• Safeguarding training (desirable).
  

Additional Information

• Working hours: 36 hours per week.
  


• Enhanced DBS required.
  


• Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
  


• Work pattern: 1-2 days per week in the office, 3-4 days remote.
  


• Bi-weekly schedule.
  


• The role closes on 8th June 2026, apply ASAP.