Bilingual Customer Service Representative (German & English)

CMS Recruitment limited are currently recruiting for Bilingual Customer Service Representatives on behalf of an international logistics client;

You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven environment with confidence.

Ability to be communicate fluently in English language and second language (German) both verbal and written.

Responsibilities

• Providing professional and efficient customer sales and service in all duties
• Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements
• First contact resolution of customers and clients queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products

Experience :

• Previous contact centre experience is not required
• Good proficiency and navigation skills around a pc, excellent keyboard skills
• Good telephone manner with a clear speaking voice
• Good communication skills and the ability to build rapport with the customer
• Ability to work well in a team
• Flexible to work at all times in the contact centre, including evenings and weekends

To apply please send across an updated CV!