Bilingual Speaking Customer Co-ordinator

The Company:
A Bilingual Speaking Customer Coordinator -( French or Italian) needed to join a well-established, family run business that specialises in homeware products and have an extensive customer base in the UK and International markets. The company offer a great working environment and progression opportunities. The ideal candidate will be fluent in French or Italian , with strong customer service & IT skills.

The Role:

• Providing sales, customer service and administrative support within a rapidly developing International Sales department.
• Answer export customer enquiries via telephone, e mail, or website.
• Provide office contact for International Sales Managers.
• Provide quotations and pro forma invoices.
• Daily liaison with logistics department to provide order information.
• Daily liaison with warehouse operations to provide order and despatch information.
• Inputting and monitoring of all export orders.
• Maintain and develop existing and new customers through individual account support.
• Respond to and follow up sales enquiries using appropriate methods.
• Creating product spreadsheets and upload to web portals
• Provide up-to-date knowledge of products, services and policies.
• Provide efficient after-sales and customer support.
• Promotion of sales via phone, fax & email.
• Support for external agents/representatives.
• Develop effective relationships both externally and internally.
• Potential to attend international trade fairs and limited overseas travel

Skills Required:

• Foreign language(s) French or Italian
• Customer Service experience
• Experience of order progressing
• Pro active
• Organised and used to working within deadlines using own initiative.
• Customer service driven.
• Numerate
• Able to communicate effectively via written media and excellent telephone communicator.
• Computer literacy.
• Must be adept in use of MS Office 2000 or later, particularly Excel and Word, internet and email.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.