Billing and Credit Control Specialist (remote or hybrid)

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The role

// As a Billing and Credit Control Specialist at Masabi, you will play a pivotal role in our financial operations. Your primary responsibilities will include raising our weekly and monthly remittances and dealing with their complex reconciliation, managing and streamlining our invoice processing, addressing billing inquiries, and developing robust credit control strategies.

Location
// This role is available in fully remote and hybrid models. While we prefer candidates based in London, we will consider other candidates who are happy to travel to our London office occasionally. 

Responsibilities

• Prepare accurate, reconciled weekly and monthly remittance reports, ensuring a thorough understanding of the various data sources involved and their interactions with financial information

• Generate precise, on-time invoices and collaborate with various departments for billing accuracy

• Evaluate customer credit profiles to set appropriate limits

• Strategically manage and reduce overdue accounts

• Address and resolve billing issues and balance discrepancies with customers

• Maintain proactive, clear communication regarding billing details, payment terms, and credit policies

• Produce and review reports on billing, collections, and overall credit control effectiveness

• Reconcile complex accounts with a variety of open and closed items, including invoices, credit notes, and payments

• Offer insights for process optimisation to minimise outstanding balances

• Continuously implement, evaluate and enhance billing and credit control processes 

About You

• Experience in billing, credit control, or a related financial role

• Proficiency in billing systems and credit management tools

• Strong analytical and problem-solving skills, with expertise in financial software, particularly Microsoft Excel

• Exceptional reconciliation skills, with a keen attention to detail

• Excellent communication and collaboration abilities

• High emotional intelligence with adaptability, drive, and resilience

• A good command of the English language is required for this role, including the ability to communicate clearly and effectively in both written and spoken English

Some of our benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated

• Private Healthcare via AXA, including pre-existing conditions and mental health

• Life Insurance

• Menopause support

• Choice of workstation

• Ability to work for up to 3 months per year from any country in the world (certain limitations)

• Pension scheme

• Training allowance of up to £1000 per year

• £200 annual allowance for any home office need or improvement

• Enhanced family leave pay 

• Cycle to work scheme

• Regular social gatherings with a monthly allowance for each employee

• Fun and collaborative environment with a focus on making a difference in the world

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?